Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead GitLab’s US Government Support Engineering team, overseeing complex enterprise troubleshooting, case resolution, hiring, onboarding, coaching, escalation management, and process improvement. Partner with product and engineering teams to address government-specific needs, participate in manager on-call coverage, support critical incidents, and improve service delivery for regulated customers.

Handle inbound cancellation calls and outbound lapse-recovery contacts to retain life insurance policyholders. Assess situations, recommend solutions, document interactions, maintain product knowledge, adapt communication bilingually (English/Spanish), and meet call center KPIs for retention, quality, and attendance in a remote environment.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Provide B2B client support by answering inquiries via phone and electronic channels, managing workflows, navigating multiple databases, resolving problems, recommending process improvements, and maintaining/growing client relationships. Work Monday–Friday on Hawaii time with required training hours.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Serves as the primary contact for customer inquiries involving products, orders, shipments, returns, billing, and accounts. Resolves complex issues and escalations, coordinates with internal departments, documents interactions, investigates discrepancies, provides proactive updates, and identifies recurring concerns. The role also supports process improvement and maintains customer-facing documentation while delivering accurate, professional service to B2B customers.

Provides comprehensive academic advising and student support for undergraduate, accelerated 4+1, and graduate students. Monitors academic progress, resolves complex issues, supports retention and degree completion, and teaches student success courses. Coordinates 4+1 recruitment, admissions, communications, progression tracking, and program resources. Leads advisor onboarding and training, prepares outcome reports, presents to varied audiences, and collaborates with students, faculty, staff, and leadership.

Reviews public assistance applications and determines eligibility through interviews, fact gathering, and verification. Communicates with applicants, claimants, employers, representatives, healthcare providers, and government agencies to resolve concerns and explain program rules. The role is fully onsite in Phoenix, includes seven weeks of training, and involves an eight-week assignment with possible transition to permanent state employment.

Supports client service requests, researches and resolves client concerns, maintains client information in a CRM, completes administrative tasks, and assists with special projects. The intern works with local and centralized teams, follows compliance and risk procedures, ensures documentation requirements are met, and contributes to a positive client experience. This is a 10-week, full-time, in-office internship focused on professional development, mentorship, and financial services experience.

Leads customer service and call center operations, overseeing multi-level leadership teams, service delivery, performance management, and customer experience strategy. Develops leaders, monitors service and satisfaction metrics, drives continuous improvement, and partners cross-functionally to improve the customer journey. Owns executive reporting and uses data to guide operational decisions, while ensuring staffing, quality, productivity, retention, and customer outcomes meet organizational goals.