Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Handle incoming and outbound investor calls to resolve account requests, research and correct processing issues, use transfer agency business applications, identify process improvements, and work both independently and as part of a team to build proficiency across investor servicing functions.

Provide grading, substantive feedback, and course management support for large asynchronous Universal Learner Courses (Communications). Participate in training/calibration, monitor and engage in discussion boards, assist learners with course navigation, and perform other tasks as assigned. Temporary part-time PRN position (up to 19.5 hours/week).

Provide grading and course management support for large-scale asynchronous Universal Learner Courses in Project Management and Organizational Leadership. Participate in virtual training and calibration, assess and provide substantive feedback on assignments, monitor and engage in discussion boards, assist learners with course navigation, and perform other tasks as assigned. Temporary part-time PRN role (up to 19.5 hours/week) with mandatory fingerprinting and background checks.

Provide grading, substantive feedback, and course management support for large-scale asynchronous political science courses. Monitor discussion boards, participate in virtual training/calibration, assist learners with course navigation, and perform other assigned duties. Temporary part-time role (max 19.5 hrs/week) requiring fingerprinting and background check.

Manage customer requests to liquidate or take distributions of precious metals IRA holdings: verify account details, obtain bids, create invoices, send forms via DocuSign, coordinate with internal teams, maintain Excel tracking, and complete electronic paperwork while providing responsive customer support.

Lead and evolve the call center quality program to align daily QA activities with strategic goals. Use QA scorecards, dashboards, and analytics to drive performance improvements, coach and develop a QA team, partner with stakeholders to close performance gaps, and ensure compliance and excellent patient experience.

Respond to high-volume inbound calls about mortgage servicing, escrow, property insurance and claims. Resolve inquiries (aiming for one-call resolution), process premium disbursements, document account activity, de-escalate complex situations, and use internal systems and Microsoft Office (Excel) to analyze account details.

The Manager of Quality and Customer Experience oversees auditing of calls, manages quality standards, supervises staff, and enhances customer interactions including IVR. This role emphasizes cross-functional partnerships and leads quality improvement initiatives.

As Team Lead, you will guide a support team, resolve complex product system issues, improve operational processes, and mentor team members in a multi-platform environment.

Serve as liaison between warehouse and customer service to manage order exceptions, investigate returns and un-batchable orders, handle Zendesk tickets, assist pickers and customer inquiries, and keep leadership informed. Use Dior and Google Docs; Looker is a plus.

Handle and resolve client requests using backend and case-management tools, investigate and complete transactions accurately, manage high case volumes within service levels, escalate complex issues, document actions, collaborate with internal teams, and identify process improvements while building knowledge of financial products.

Greet students, answer account and studio questions, maintain organized records, support management and team members, engage prospective clients, and deliver outstanding customer service using strong communication, time management, and MS Office skills.