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Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ
Food
Provides advanced on-site IT support and administration at a manufacturing facility. Administers Microsoft endpoint and security technologies, supports IT and OT systems, troubleshoots infrastructure, coordinates site projects, mentors support staff, performs root cause analysis, and serves as the escalation point between site operations and central IT teams.
Top Skills:
BitlockerCisco IseCisco UmbrellaHmisMicrosoft 365Microsoft Defender For EndpointMicrosoft Entra IdMicrosoft IntuneNetworkingOt SystemsScadaServersWindows
Insurance
Leads USAA’s automated quality assurance strategy for sales, service, and complaints operations. Oversees QA programs, automation, scoring, analytics, governance, risk controls, regulatory compliance, measurement frameworks, and continuous improvement. Advises senior leadership, presents quality insights, develops action plans and multi-year strategies, and manages recruiting, coaching, development, and performance for the QA team. Partners cross-functionally to drive transformation, identify root causes, improve member experiences, and reduce business risk.
Top Skills:
Ai AutomationAutomated ScoringNice Call Transcription And Qa PlatformPredictive Analytics
Other
Configures, supports, and troubleshoots business applications while serving as the primary IT contact for assigned business areas. Partners with users and technical teams to resolve complex issues, improve system functionality, document solutions, and support organizational projects. The role also mentors less experienced administrators, develops procedures and training materials, tracks incidents, and recommends system changes to reduce recurring problems.
Top Skills:
SQL
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Other • Analytics • Design
Leads workforce planning for Program Management across the Americas by forecasting demand and capacity, optimizing resource deployment, monitoring productivity and billability, managing workforce data, and providing staffing recommendations. Oversees resource planners, supports recruitment and contingent staffing decisions, manages workforce planning processes and technology requirements, escalates talent risks, drives change initiatives, and advises service leaders on workforce capability, availability, and future capacity.
Professional Services • Financial Services
Greets guests, answers and directs phone calls, performs clerical duties, manages mail and filing, orders office supplies, maintains office kitchen areas, and assists with mortgage fulfillment tasks including auditing closing and trailing documents. Requires professional communication, confidentiality, time management, basic Microsoft Office proficiency, a high school degree, and prior clerical experience.
Top Skills:
ExcelMS OfficeMicrosoft OutlookMicrosoft Word
Real Estate • Social Impact
Supports housing program quality and compliance through file reviews, audit coordination, Journey software troubleshooting, employee coaching, trend analysis, corrective-action tracking, and process improvement. Reviews eligibility, payments, documentation, and system records for accuracy and compliance; coordinates audit materials and follow-ups; communicates findings constructively; prepares reports; and collaborates with program, training, technical, and leadership teams to improve workflows and service delivery.
Top Skills:
Business SoftwareHousing DatabasesJourneyReporting ToolsSpreadsheet Software
Professional Services • Real Estate • Design
Administer and support Procore across multiple enterprise instances, including permissions, configuration, integrations, troubleshooting, maintenance, testing, documentation, governance, and user assistance. Collaborate with project teams and functional leaders to align workflows, support onboarding and releases, resolve tickets, evaluate enhancements, and promote standardized adoption of construction technology systems.
Top Skills:
E-BuilderKahuaPmisProcoreProjectsiteProlog
Real Estate
Provides front-desk reception, phone and email support, mail distribution, calendar scheduling, visitor assistance, and office administration. Supports real estate agent onboarding, offboarding, engagement, commission processing, compliance reviews, audits, reporting, check distribution, training events, and social media updates. Uses Microsoft Office, Google Workspace, SkySlope, and Realty ONE Group zONE while coordinating with agents, employees, vendors, managers, and compliance teams.
Top Skills:
FacebookGoogle SheetsGoogle SuiteInstagramExcelMicrosoft Office SuiteRealty One Group ZoneSkyslopeTiktokZoom
Insurance
Support claims operations by setting up reported claims, answering claim calls, reviewing policy coverage, entering reserves and payments, managing vendor invoices, producing correspondence and monthly reports, and following claims procedures under manager supervision.
Fintech • Software • Financial Services
Own and resolve the most complex customer escalations via email, conduct QA and audits of Tier 1/2 ticketing, perform root-cause analysis, maintain SOPs and documentation, and act as a subject-matter expert to reduce escalations and improve processes.
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Top Companies in Phoenix – Mesa – Scottsdale, AZ Hiring Operations & Support Roles
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