Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead virtual inbound customer service operations in targeted communities, expand talent pipelines (including Military Spouse Program), build governance and operating cadence, manage stakeholder and community partnerships, translate community needs into scalable processes, drive metrics-based performance, ensure employee engagement and audit-ready operations, and represent the firm in public and media settings.

Lead and develop a team of Customer Experience Specialists delivering high-quality support across communication channels. Manage performance metrics, staffing, coaching, escalations, customer issues, recruiting, onboarding, and training. Partner with Operations and cross-functional teams to use customer insights for operational and product improvements. The role requires an in-office schedule in Tempe, Arizona, including evening, weekend, and holiday availability.

Handles moderately complex to complex commercial property and casualty claims, including investigations, coverage and liability determinations, damage evaluations, reserve setting, settlement negotiations, litigation coordination, and trial representation. Refers claims for subrogation or special investigations, participates in reviews and dispute proceedings, and provides technical guidance, mentoring, and workload support to team members.

Support internal and external customers with complex financial-services inquiries and complaints. Investigate issues, process transactions, assess regulatory and legal risks, classify cases, and resolve disputed matters through negotiation or settlement. Escalate non-routine concerns, interpret legal documents, and maintain compliance with company requirements. The role follows a hybrid schedule in Tempe, Arizona, with occasional overtime and a weekday afternoon shift.

Provide high-quality customer service for escalations and complex issues, investigate concerns, own resolutions within compliance, coach peers, identify process improvements, and maintain strong attendance and communication while working from a secure home office.

Provide phone, chat, and email support for payroll and tax issues; troubleshoot payroll processing, taxes, and compliance; communicate product updates; collaborate with product teams to influence roadmap; handle high-volume seasonal spikes with weekend overtime and live phone shifts; grow payroll/tax expertise.

Provides escalated technical customer support for the vAuto product through phone and online channels. Troubleshoots hardware, software, access, and data issues; resolves routine to moderately complex problems; escalates difficult cases; documents inquiries and resolutions; follows up with customers; and collaborates with technical experts and cross-functional teams. Preferred experience includes SQL or XML investigation, Salesforce case logging, and Genesys PureCloud.

Provide high-volume inbound phone support to real estate agents and brokers: troubleshoot product and billing issues, update Salesforce records, achieve one-call resolution targets, and follow attendance and quality guidelines in a hybrid Scottsdale office.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Lead strategy, governance, operations, and adoption for Microsoft 365 collaboration workloads (Exchange Online, Teams, SharePoint, OneDrive, M365 Apps, Power Platform). Ensure service reliability, drive roadmap and user adoption, manage engineering/support teams and vendors, oversee licensing and cost optimization, and partner with Identity, Security, Compliance, and Endpoint teams. Serve as escalation point and provide executive reporting.