Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Manage buyer and seller transactions from contract to close by coordinating title, escrow, appraisal, inspection, HOA, and closing workflows; initiate wire transfers; validate documents; track work orders; communicate with clients, agents, lenders, and partners; use Zendesk and internal systems to keep files compliant and on schedule.

Handle auto claims from initial report through resolution, guiding insured customers and claimants after accidents. Provide empathetic phone support, investigate and process claims, coordinate with stakeholders, solve problems, document activity, and manage multiple systems in a fast-paced environment. The role includes paid training, licensing, hybrid work, and additional in-person training during the first six months.

Manages, investigates, evaluates, and resolves insurance claims. Communicates with policyholders, witnesses, claimants, attorneys, and other parties; assesses coverage, liability, and damages; negotiates settlements; identifies fraud and subrogation opportunities; maintains reserves and claim files; and prepares required reports. The role requires strong communication, analytical, investigative, interpersonal, and negotiation skills, along with knowledge of insurance coverage and tort law.

Participate in a claims specialist development program by investigating insurance claims, reviewing medical records, evaluating damages and case severity, determining liability, and negotiating settlements with claimants or attorneys. The role includes managing a claims inventory independently while receiving comprehensive training and mentoring.

Leads enterprise technology strategy, executive operating routines, CIO and CEO business reviews, performance reporting, governance, and execution oversight. Advises senior technology executives, translates priorities into measurable outcomes, modernizes decision support with dashboards and generative AI, and develops a high-performing Technology Business Services team while maintaining strong risk and control discipline.

Supports auction office operations by balancing sales, completing paperwork, resolving dealer and customer issues, handling title and DMV compliance matters, administering floor plans, maintaining office equipment and supplies, and coordinating with departments and vendors. Provides accurate customer service while following safety, conduct, and company procedures.

Build and maintain AI-powered go-to-market systems that automate sales, expansion, marketing, forecasting, handoffs, and post-sales workflows. Optimize processes, maintain CRM data quality, test and monitor automations, connect GTM tools, and translate operational needs into scalable technical solutions. The role uses AI and iPaaS tools to surface next-best actions, improve deal velocity, and support customer lifecycle operations.

Own inbound customer inquiries via phone (with email/chat flexibility), research complex benefits questions, collaborate cross-functionally to influence product, meet quality/productivity standards, and support peak-season overtime and blackout PTO periods.

Provides frontline email, phone, and chat support to real estate agents and MLS partners. Resolves product, technical, and data issues; documents and escalates complex problems with reproduction steps and account details; communicates recurring feedback to internal teams; maintains product knowledge and meets service quality and productivity goals.

Administer on-premises Exchange Server, Exchange Online, hybrid, and GCC High environments. Provide operational support, perform maintenance and migrations, automate tasks with PowerShell, manage RBAC and certificates, enforce email security and compliance policies, monitor performance, reduce incidents through problem management, support M&A tenant integrations, and plan backup and disaster recovery strategies.

Provides customer service and client relations support while managing service requests, scheduling, affiliate communication, and complex work orders. Coaches and trains entry-level customer service representatives through job shadowing and on-the-job guidance, identifies performance improvements, reports training progress, and serves as a subject matter expert. Maintains accurate confidential data, supports shift handoffs, and contributes to team efficiency and positive workplace culture.

Coordinate technician resources through real-time route changes, same-day appointment scheduling, appointment progress tracking, and subcontractor job assignments. Communicate with field professionals and management, handle incoming customer calls, and maintain accuracy while managing changing priorities in a fast-paced environment. Strong written and verbal communication, organization, customer advocacy, and willingness to learn workforce management and CRM software are required. Spanish bilingual ability and a bachelor’s degree are advantageous.