Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

The Planning Analyst will manage daily workforce scheduling, monitor performance, advise team leads, and ensure staffing solutions align with operational needs.

Lead a team of agents and specialists in Trust & Risk, managing operations, driving improvements, and collaborating cross-functionally to enhance user trust and policy clarity.

The Warehouse Agent manages order fulfillment, authenticates collectibles, handles returns, maintains inventory, and ensures customer satisfaction.

As a Coverage Specialist, you will learn logistics, secure carrier capacity, handle inbound/outbound calls, solve transit issues, and communicate updates.

Lead and mentor loan servicing and credit teams, handle complex loan servicing activities, interact with agencies/investors/vendors, provide subject matter expertise, improve processes and tools, ensure compliance and risk management, and train less experienced staff to deliver high-quality customer outcomes.

Provide teller and branch operational support by processing transactions, resolving customer issues, promoting digital solutions, completing operational tasks, supporting branch management and scheduling, identifying fraud risks, and ensuring compliance with bank policies.

Lead cross-functional efforts to design and operationalize branch customer assignment, peer grouping, and incentive programs. Define metric logic, eligibility, and attribution; embed frameworks into reporting and dashboards; drive governance, monitor outcomes, and remove operational barriers to improve branch performance.

Provide high-volume inbound customer support via phone, email, and SMS; identify client needs, research issues, and deliver solutions. Maintain proficiency with knowledge base, platforms, systems, and customer-facing tools; meet quality and performance targets, collaborate across teams, and work occasional evenings/weekends as required.

Handle high-volume inbound calls from real estate agents and brokers, resolve product, billing, and technical inquiries, update Salesforce records, meet productivity and quality targets, and collaborate with teammates to improve processes. Must provide empathetic, accurate support and adhere to attendance and training requirements.

Provide inbound phone, email, and chat support for small-business customers on benefits and payroll issues. Own customer inquiries end-to-end, research solutions using internal resources, meet quality/productivity standards, collaborate with cross-functional teams to influence product, and support seasonal volume spikes with possible weekend overtime.

Provide technical support for New Relic APM agents (Java and .NET) and Alerts, troubleshoot complex installations/configurations, advocate customer needs to Product, contribute documentation/KCS, mentor teammates, and expand expertise across additional agents and observability tools.

Manage critical workflows in the property transaction lifecycle, handling vendor relations, exception resolution, and AI validation. Drive operational efficiency and improve workflows.

Provide Level 1 technical support and assist Level 2: troubleshoot hardware, Windows, Office365, Active Directory, network, mobile and printing issues; manage help-desk tickets, perform account administration, escalate appropriately, support on-call/after-hours, maintain documentation, and assist engineers with on-site tasks.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.