Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Investigates and processes moderately complex to complex workers compensation claims, determining coverage, liability, compensability, damages, reserves, and settlements. Coordinates litigation, experts, subrogation, and investigations; negotiates resolutions within authority limits; attends trials and mediations; supports quality reviews; and provides technical guidance, mentoring, and training to team members.

Leads a multi-state workers compensation claims team, overseeing daily operations, claim quality, reserves, settlements, compliance, customer relationships, and performance analytics. Recruits, coaches, and develops claims specialists while managing claim reviews, licensing requirements, fair claims practices, litigation trends, and continuous improvement initiatives. The role supports California and other states, serves agents, brokers, and policyholders, and may require office attendance twice monthly for employees within 50 miles of a commercial claims office.

Administer on-premises Exchange Server, Exchange Online, hybrid, and GCC High environments. Provide operational support, perform maintenance and migrations, automate tasks with PowerShell, manage RBAC and certificates, enforce email security and compliance policies, monitor performance, reduce incidents through problem management, support M&A tenant integrations, and plan backup and disaster recovery strategies.

Build and support AI-powered workflows and automation for Gusto’s go-to-market teams. The role contributes to GTM AI strategy, evaluates models and vendors, integrates Salesforce and other GTM systems with data warehouses, and develops evaluation frameworks measuring reliability, latency, cost, and business impact. It also coordinates cross-functional implementation, training, adoption, and reusable guardrails across Sales, Marketing, and Partner teams.

Provides executive administrative support by managing calendars, meetings, confidential information, travel, expenses, correspondence, records, and office logistics. Prepares agendas and meeting materials, tracks deadlines and action items, processes invoices, orders supplies, and responds to executive and internal client requests. The role requires discretion, organization, adaptability, clear communication, and effective use of office productivity tools.

Provides customer service and client relations support while managing service requests, scheduling, affiliate communication, and complex work orders. Coaches and trains entry-level customer service representatives through job shadowing and on-the-job guidance, identifies performance improvements, reports training progress, and serves as a subject matter expert. Maintains accurate confidential data, supports shift handoffs, and contributes to team efficiency and positive workplace culture.

Provides frontline customer support for home buying and selling transactions through phone and written communication. Resolves complex issues, de-escalates interactions, coordinates with internal teams and external partners, explains real estate processes, and shares customer insights with product teams. Meets performance and customer satisfaction goals while working a Friday-Tuesday schedule, including evenings and weekends, with four in-office days per week in Tempe.

Leads the operating model for an electric vehicle portfolio, including governance, performance management, reporting, controls, risk monitoring, and process improvement. Coordinates cross-functional execution across credit, servicing, product, legal, compliance, and partner teams. Owns intake, prioritization, escalations, audit readiness, stakeholder communications, executive reporting, and deployment plans while improving customer outcomes and operational scalability.

Provides internal customer support to branch employees through inbound calls, procedural guidance, transaction assistance, and first-contact resolution. Reviews policies and procedures, supports critical banking transactions, mitigates risk, escalates non-routine issues, and recommends process or documentation improvements. The role requires participation in a seven- to eight-week training program, Saturday work initially, variable shifts, and a hybrid schedule in Phoenix.

Provides escalated customer support for contact center representatives, dealers, carriers, clients, and vendors. Responsibilities include resolving complex requests, monitoring queues and backlogs, supporting training, troubleshooting issues, coordinating with internal departments, maintaining dealer and carrier relationships, and contributing to reporting, data analysis, process improvements, and project management. The role is hybrid, requires shift flexibility and occasional travel, and supports automotive logistics services.

Provides customer support for Boost Mobile by resolving billing, device, product, troubleshooting, and hardware questions. Promotes wireless services, maintains product and pricing knowledge, aims for one-call resolution, identifies service improvement opportunities through call-trend analysis, and supports diverse customers with technical solutions. Full-time paid training is provided, with on-site work and flexible evening, weekend, and holiday shifts.