Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

2 Days AgoSaved
Remote or Hybrid
2 Locations
75K-157K Annually
Senior level
75K-157K Annually
Senior level
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Manages complex and catastrophic auto and homeowners casualty claims from investigation through resolution. Evaluates coverage, liability, damages, reserves, settlements, litigation strategy, and subrogation opportunities. Collaborates with counsel, attends legal proceedings, prepares reports, communicates with claimants and stakeholders, oversees legal billing, identifies suspicious claims, and mentors colleagues. The role requires advanced claims expertise, negotiation, analytical judgment, regulatory knowledge, and appropriate licensing.
2 Days AgoSaved
Hybrid
Chandler, AZ, USA
Senior level
Senior level
Fintech • Financial Services
Supports cash management and wholesale lending operations as a subject matter expert. Provides peer coaching, procedural guidance, complex issue resolution, trend analysis, and process improvement across multiple teams. Collaborates with managers and cross-functional partners, supports data-driven strategies, participates in cross-group projects, and makes risk-aware decisions with financial impact. The role is hybrid in Chandler, Arizona, and requires at least four years of operations experience.
Top Skills: AimsInfoleaseLucusExcel
3 Days AgoSaved
Hybrid
Phoenix, AZ, USA
43K-48K Annually
Entry level
43K-48K Annually
Entry level
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Supports onboarding of new insurance agents by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, communicating status updates, and processing system integrations. Also provides administrative support including phone assistance, calendaring, and executive correspondence. The role requires customer service, organization, accurate data entry, Microsoft 365 proficiency, discretion, and strong communication skills.
Top Skills: Microsoft 365ExcelMicrosoft OutlookMicrosoft TeamsMicrosoft Word
7 Days AgoSaved
Easy Apply
Hybrid
2 Locations
Easy Apply
99K-129K Annually
Senior level
99K-129K Annually
Senior level
Fintech • HR Tech
Workforce Management Analyst responsible for multi-department scheduling, intraday staffing decisions, queue and skill routing, performance analysis, dashboards, and WFM automation. The role partners with operations leaders and vendors, administers WFM and routing tools, responds to real-time alerts through PagerDuty, and drives actionable insights and staffing improvements. AI fluency, scripting, analytics, and contact center WFM expertise are central to the position.
Top Skills: Ai ToolsContact Center Routing ToolsDashboardsPagerdutyScriptingWorkforce Management Platforms
8 Days AgoSaved
Hybrid
Tempe, AZ, USA
Entry level
Entry level
Financial Services
Supervise Document and Business Solutions teams delivering mail, print, scanning, imaging, and fulfillment services. Set daily priorities, coordinate staffing and workflow coverage, maintain quality and compliance standards, coach employees, manage performance, resolve escalations, and ensure audit readiness. Lead operational changes, continuous improvement, documentation practices, and talent development while protecting service levels and reinforcing accountability.
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9 Days AgoSaved
Hybrid
Phoenix, AZ, USA
75K-150K Annually
Mid level
75K-150K Annually
Mid level
Machine Learning • Payments • Security • Software • Financial Services
Leads high-impact IT incident response, coordinating technical teams, managing incident bridges, triaging issues, communicating status, and driving timely resolution. Monitors dashboards and alerts, escalates emerging issues, and initiates major incident processes when needed. Also supports problem management through root-cause and trend analysis, incident action plans, documentation, reporting, and process improvements.
Top Skills: It Service Management (Itsm)Microsoft Teams
9 Days AgoSaved
Hybrid
Phoenix, AZ, USA
24-36 Hourly
Senior level
24-36 Hourly
Senior level
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Leads and develops Customer Care Specialists, handles complex technical and fraud-related escalations, delivers training, analyzes customer feedback and operational trends, and drives process improvements. The role optimizes AI-powered customer service tools, partners with Product, Engineering, QA, and Workforce Management, and maintains performance documentation and reporting.
Top Skills: Ai-Powered ChatbotsGenesys PurecloudMedalliaSms Automation
11 Days AgoSaved
Hybrid
Phoenix, AZ, USA
Senior level
Senior level
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Administer on-premises Exchange Server, Exchange Online, hybrid, and GCC High environments. Provide operational support, perform maintenance and migrations, automate tasks with PowerShell, manage RBAC and certificates, enforce email security and compliance policies, monitor performance, reduce incidents through problem management, support M&A tenant integrations, and plan backup and disaster recovery strategies.
Top Skills: Exchange OnlineExchange ServerGcc HighMicrosoft 365PowershellRbacSsl/Tls
20 Days AgoSaved
In-Office
Chandler, AZ, USA
21-21 Hourly
Entry level
21-21 Hourly
Entry level
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Generative AI
Coordinate technician resources through real-time route changes, same-day appointment scheduling, appointment progress tracking, and subcontractor job assignments. Communicate with field professionals and management, handle incoming customer calls, and maintain accuracy while managing changing priorities in a fast-paced environment. Strong written and verbal communication, organization, customer advocacy, and willingness to learn workforce management and CRM software are required. Spanish bilingual ability and a bachelor’s degree are advantageous.
Top Skills: Customer Relationship Management (Crm) SoftwareWorkforce Management (Wfm) Software
Reposted 20 Days AgoSaved
Hybrid
2 Locations
50K-63K Annually
Entry level
50K-63K Annually
Entry level
eCommerce • Fintech • Real Estate • Software • PropTech
Manage critical workflows in the property transaction lifecycle, handling vendor relations, exception resolution, and AI validation. Drive operational efficiency and improve workflows.
Top Skills: Ai ToolsProject Management Software
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