Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides Tier 1 technical support for employees and consultants, managing Salesforce Service Cloud cases from intake through resolution. Coordinates laptop provisioning, imaging, shipping, inventory, troubleshooting, repairs, and endpoint compliance. Administers user accounts, groups, licenses, MFA, onboarding, transfers, and offboarding in Microsoft Entra ID and Okta. Supports Microsoft 365, devices, VPN, telephony, and business applications while documenting solutions, escalating complex issues, and maintaining service-level targets.

Provides Tier 1 desktop and service desk support for PCs, laptops, mobile devices, printers, Microsoft Teams Rooms, and related hardware and software. Troubleshoots user issues, installs and deploys equipment, maintains hardware and software inventories, supports mobile device management, and assists with cybersecurity response activities. The role also supports licensing and regulatory compliance, Entrust issues, site visits, and proper IT asset disposal.

Supports landlords and property managers participating in HUD housing assistance programs. Responsibilities include processing lease-up and move documentation, verifying compliance and payment records, conducting rent reasonableness determinations, coordinating renewals, resolving tenancy and payment issues, maintaining system records, and completing debarment checks. The role manages a high-volume workload, collaborates with internal teams, and supports timely lease-ups, landlord relationships, and program compliance.

Serves as the firm’s first point of contact by greeting visitors, answering communications, managing payments, scheduling, and supporting client needs. Maintains office organization, supplies, equipment, calendars, confidential documents, mail, and digital files. Performs scanning, filing, copying, and other administrative tasks while supporting daily office operations across Phoenix and Glendale locations.

Independently plans and executes operational processes, improves workflows, and enhances business process quality and efficiency. Supports financial, budget, and headcount planning; serves as a liaison among leadership, staff, and partners; and creates, analyzes, maintains, and reports performance measures and KPIs.

Leads daily operations for an active adult resort community, serving as the primary contact for the Board, residents, vendors, and staff. Oversees team performance, resident relations, facilities maintenance, building systems, life-safety readiness, vendor contracts, budgets, reporting, and service requests. Responds to emergencies, coordinates meetings and projects, ensures compliance with governing documents and Arizona requirements, and provides practical recommendations and timely communication to leadership.

Provides clerical and administrative support to regional executives by managing calendars, files, correspondence, presentations, travel, meetings, events, and ad hoc projects. Maintains sales license and capital expenditure records, coordinates regional summits, supervises temporary staff, assists community personnel, and supports compliance with HR, risk management, and accounting policies.

Provides first-level IT support for desktops, laptops, mobile devices, printers, servers, applications, and office software. Resolves and documents service desk tickets, configures workstations, supports onboarding and offboarding, manages equipment and software inventories, monitors backups and licenses, assigns Active Directory groups, and escalates complex issues to Tier 3 teams. The role also performs hardware and software installations, upgrades, maintenance, and remote or in-person user support.

Manages auto liability, workers’ compensation, property damage, and vehicle damage claims. Investigates claims, coordinates reserves and escalations with insurers, directs defense counsel, participates in mediations and depositions, and prepares claims reports. Ensures regulatory compliance, supports return-to-work and modified-duty documentation, negotiates settlements, and recommends loss-prevention measures. The role requires strong claims administration, investigative, analytical, negotiation, communication, and independent decision-making skills.

The Optimization Specialist develops and improves Customer Support workflows, SOPs, training materials, and process controls. Responsibilities include root cause analysis, process improvement, quality monitoring, regulatory compliance, data analysis, training Account Liaisons and sales teams, managing Laboratory Information System discrepancies, and leading special projects. The role requires independent execution, performance tracking, clear communication, and schedule flexibility for in-person training and occasional after-hours support.