Top Customer Success & Experience Jobs in Philadelphia, PA

Provide day-to-day internal support for assigned Independent Broker/Dealer advisors, handle inbound inquiries for Relationship Managers, drive advisor engagement with SEI's investment, custody, and wealth-technology solutions, support sales activities, and manage tasks independently within a collaborative team.

The LMS Administrator will create and manage courses, run reports, and support learning operations within the Workday Learning Management System.

Responsible for overseeing service areas, ensuring guest satisfaction, managing staff, and maintaining safety and sanitation standards in a restaurant environment.

The Verbal Complaint Specialist III investigates and responds to verbal complaints regarding mortgage servicing, ensuring timely resolution and superior customer service while supporting team members and maintaining detailed records.

The Helpdesk Analyst will assist clients by providing support and troubleshooting for IT issues. Candidates must have a clean background and a high school degree.

Perform basic troubleshooting for desktops and laptops, provide customer support, complete administrative tasks, and ensure service delivery according to guidelines.

The Senior Production Specialist manages a portfolio in builders risk underwriting, focusing on profitability, relationship building, and coaching less experienced staff while meeting underwriting goals.

In this role, you will establish new accounts, manage workflow queues, conduct quality control checks, and communicate with custodians and brokers to resolve issues.

Lead client retention and growth for ESIS accounts by serving as primary client contact, analyzing client data to drive performance, managing contracting and renewals, ensuring CRM data quality, controlling portfolio expenses, and supporting sales and marketing initiatives. Collaborate across internal and external partners and travel as needed to maintain and expand client relationships.

The Helpdesk Specialist supports end-user technology, handles IT Service Desk requests, and provides communication and customer service assistance.