Top Customer Success & Experience Jobs in Philadelphia, PA

Lead technical customer onboarding, implementation, and post-sales support for AI cybersecurity products. Own technical customer relationships, create implementation plans, manage risks and timelines, coordinate cross-functional teams, triage issues, document repeatable processes, and provide customer feedback to product teams. The role requires enterprise infrastructure expertise, AI deployment experience, complex integration skills, and strong project management in a high-growth environment.

Lead and scale a payer-focused customer success organization for an AI healthcare platform. Build teams, processes, KPIs, onboarding playbooks, and executive customer relationships while driving retention, expansion, adoption, and measurable payer outcomes. Partner cross-functionally with Product, Engineering, Clinical, Sales, and Talent Acquisition; manage escalations; translate payer feedback into product strategy; and support health plan initiatives involving utilization management, care management, quality, claims, compliance, and value-based care.

Manages relationships with brand clients, coordinates internal and external stakeholders, leads meetings, tracks KPIs and SLAs, analyzes operational data, and improves fulfillment workflows. Serves as the client-facing expert on brand operations while supporting warehouse activities and identifying opportunities for client growth. Requires strong problem-solving, communication, follow-through, and familiarity with CRM, WMS, Google Suite, and related business tools.

Owns deployment, adoption, and value realization for 40–50 B2B SaaS accounts. Leads implementation planning, risk resolution, customer enablement, success planning, executive reviews, renewals, and expansion in partnership with sales. Advises customers on analytics data architecture, instrumentation, taxonomy, and AI workflows while driving measurable business outcomes. The role also develops repeatable playbooks, shares best practices, and channels customer feedback internally.

Leads and scales U.S. client-facing teams spanning onboarding, account management, customer success, and support. Owns post-implementation customer experience, retention, churn reduction, strategic account relationships, service processes, automation, KPIs, dashboards, and continuous improvement. Partners with Sales, Product, Technology, and Operations to improve customer value, product adoption, upselling, and long-term relationships with restaurant and enterprise clients.

Manages client health across active accounts, identifies risks, prevents escalations, and coordinates crisis resolution. The role serves as the primary client contact during escalations, aligns cross-functional teams, tracks commitments, conducts post-incident debriefs, improves SOPs, and enables Team Leads through playbooks, coaching, and issue-resolution guidance.

Manages client measurement deliverables, documentation, quality control, data validation, issue resolution, and project status communication. Analyzes paid media and measurement data, develops initial insights and recommendations, supports client presentations, trains clients, and mentors junior team members. Collaborates with sales, product, delivery, and data management teams to improve workflows, ensure accurate execution, and maximize client value.

Own dealership customer relationships from onboarding through renewals, driving adoption, retention, and expansion revenue. Lead technical onboarding by configuring workflows, call routing, and CRM integrations; troubleshoot telephony and integration issues with engineering; interpret SQL, dashboards, and analytics; deliver training, documentation, and business reviews; support launches and pilots; and proactively resolve risks. The role requires strong communication, technical aptitude, dealership workflow expertise, and customer-facing confidence.

Manage strategic customer relationships and drive product adoption, retention, NPS, expansion, upsell opportunities, and value realization. Identify account risks, coordinate cross-functional resources, improve customer support, support revenue predictability, develop customer advocacy initiatives, and assist with hiring and training Customer Success Managers.

Own the post-sale lifecycle for a portfolio of healthcare accounts, including onboarding, adoption, retention, renewals, and expansion. Lead business reviews, success planning, renewal negotiations, forecasting, and risk mitigation. Use customer data, usage trends, and sentiment indicators to drive measurable outcomes, ROI, and product value. Provide strategic guidance and education while partnering cross-functionally to represent customer needs. Healthcare industry knowledge and customer-facing commercial fluency are important.