Top Customer Success & Experience Jobs in Philadelphia, PA

Lead a sales support team ensuring timely execution and quality service delivery. Responsibilities include performance monitoring, team management, and cross-department collaboration.

The role involves managing client accounts, strategic planning, mentoring junior staff, and coordinating with alliance partners to drive growth and maintain project standards.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

Own end-to-end renewal negotiations for strategic, high-value consumption-based accounts. Forecast usage-driven renewals, build pricing and packaging, defend value with data, identify expansion opportunities, and quarterback cross-functional deal strategy to prevent churn and capture growth.

Plan, configure, test, and launch software solutions for dealer clients; act as primary client contact; manage multiple implementations, escalations, risks, and handoffs; collaborate with Project Management and Training; validate system settings and troubleshoot product issues to ensure successful onboarding and client satisfaction.

Serve as the post-launch General Manager for major airport partners, ensuring deep integration of Metropolis Vision and related products into airport financial, operational, and commercial systems. Drive revenue growth, upsell/cross-sell, lead executive business reviews, translate client needs into product priorities, and ensure audit-ready financial transparency across platforms while liaising between airport stakeholders and internal teams.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Lead Samsara's AI-first CX intelligence function by designing and operating VoC programs, owning Qualtrics and a unified customer intelligence platform, deriving LLM-powered insights, building closed-loop processes, driving cross-functional CX improvements, implementing AI tooling, and hiring and developing a high-performing team to convert customer feedback into measurable business outcomes.