Top Customer Success & Experience Jobs in Philadelphia, PA

Manages strategic G2000 customer accounts for MongoDB, advising C-suite and technical leaders on database roadmaps, consumption growth, retention, and business outcomes. Responsibilities include customer business reviews, account planning, forecasting, risk mitigation, executive advocacy, cross-functional resource coordination, and influencing product strategy. The role orchestrates complex migrations and modernization initiatives while translating technical performance into strategic value and revenue realization.

Provides routine product-use assistance and technical support for Dealertrack products. Troubleshoots and documents system issues, logs customer cases in CRM, manages multiple tickets, meets service-level targets, follows up with customers, and coordinates with internal departments. Requires flexible availability for business-hour shifts, including Saturdays and overtime, along with strong communication, problem-solving, independence, and teamwork.

Manages a portfolio of automotive dealership clients to drive retention, product utilization, client satisfaction, and revenue growth. Builds relationships, advocates for client needs internally, identifies at-risk accounts, develops retention plans, analyzes account performance, promotes additional products, and provides product guidance. The role is remote and regional, requiring onsite client visits, virtual engagements, dealership expertise, and travel of up to 50%.

Lead strategic, post-sale relationships for assigned hospital and health system clients to drive adoption, satisfaction, renewals, expansion, and ROI. Build account plans and client scorecards, run executive partnership reviews, coordinate cross-functional delivery, capture customer voice for Product, and lead commercial negotiations while meeting utilization, NPS, and revenue targets.

Support day-to-day client experience across BlackRock's cash and liquidity products by delivering client requests, preparing RFPs and performance materials, automating recurring deliverables, maintaining CRM and reports, partnering on onboarding and regulatory reporting, and supporting Global Sales to improve processes, controls, and client retention.

As Director of Field Enablement, you will create and implement enablement strategies for Sales and Customer Experience teams, focusing on productivity, training, and revenue outcomes. You will collaborate with various departments to enhance operational excellence and lead a high-performing team.

As a Product Support Analyst, you'll analyze engineering data, develop provisioning technical data, and support spares engineering for the H-47 Chinook aircraft.

As a Teller, you will process transactions, support customer engagement, minimize risk, and assist in meeting customer financial needs, all while building relationships within the community.

Manage and grow Garner's small-group employer clients (25–250 lives) by retaining and upselling accounts, advising on plan design and cost trends, monitoring client health, building broker relationships, and partnering with finance, product, data, and technology teams to demonstrate ROI and drive Net Revenue Retention and other KPIs.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

Lead Americas partner success strategy and team, build executive partner relationships, drive partner activation and commercial readiness, align cross-functional stakeholders, develop partner business plans, and evolve the regional partner model to meet growth goals.