Top Customer Success & Experience Jobs in Philadelphia, PA

As Director of Field Enablement, you will create and implement enablement strategies for Sales and Customer Experience teams, focusing on productivity, training, and revenue outcomes. You will collaborate with various departments to enhance operational excellence and lead a high-performing team.

As a Product Support Analyst, you'll analyze engineering data, develop provisioning technical data, and support spares engineering for the H-47 Chinook aircraft.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

As a Teller, you will process transactions, support customer engagement, minimize risk, and assist in meeting customer financial needs, all while building relationships within the community.

Lead strategy and execution of customer communications across billing, payment, and collections. Develop roadmaps, align cross-functional stakeholders, monitor performance and customer feedback, and use data to improve engagement, reduce involuntary churn, and enhance NPS and brand trust. Partner with product, digital, legal, PR, and operations to ensure consistent, customer-centric messaging across channels.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

Support day-to-day client experience across BlackRock's cash and liquidity products by delivering client requests, preparing RFPs and performance materials, automating recurring deliverables, maintaining CRM and reports, partnering on onboarding and regulatory reporting, and supporting Global Sales to improve processes, controls, and client retention.

The Bilingual Customer Care Advocate analyzes consumer files, manages fraud cases, responds to inquiries, and collects data for law enforcement, all while ensuring prompt resolution and maintaining data integrity.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.