Top Customer Success & Experience Jobs in Philadelphia, PA

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

The Sr. Account Manager will manage a portfolio of mid-market law firms, focusing on revenue growth, client retention, and strategic partnerships using deep legal technology expertise.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Coordinate partner support requests, route issues through the Service Desk, support financial reporting, manage incident communications, and maintain effective relationships with sportsbook partners and internal teams. The role represents Partner Success in stakeholder meetings, keeps partner priorities visible, and helps deliver a coordinated partner experience in a collaborative, fast-moving sports betting environment.

Leads technical workshops, coaching, demonstrations, and use-case discovery to help enterprise customers adopt AVEVA PI System infrastructure and realize business value. Advises customers on architecture, deployment options, migrations, analytics, and enterprise-wide implementation. Partners with customer success and sales teams, influences executive stakeholders, supports new business, promotes solution adoption, and mentors team members. Requires industrial operational data systems experience, strong PI System expertise, technical leadership, and travel of up to 50%.

Own a regional portfolio of government agency clients, driving success, retention, renewals, adoption, and expansion. Serve as a consultative advisor on digital government and the PayIt platform, lead executive strategy sessions, manage complex project lifecycles, analyze client health and value metrics, facilitate training, champion customer feedback, and collaborate cross-functionally to mitigate risks and deliver client outcomes.

Leads end-to-end implementation of clinical SaaS products, including EHR integrations, project planning, training, adoption, troubleshooting, stakeholder communication, escalations, and customer support. Coordinates cross-functional teams through go-live, manages risks and timelines, serves as a subject matter expert, and improves implementation methodologies and processes. Requires clinical or healthcare experience, strong project management skills, and up to 20% travel.