Top Customer Success & Experience Jobs in Philadelphia, PA

The Customer Solutions Engineer is responsible for onboarding and implementing solutions for customers, ensuring successful direct mail programs. They collaborate with Account Managers and require technical proficiency with APIs and third-party integrations.

The Account Manager will oversee client relationships, identify growth opportunities, forecast revenue, and collaborate with internal teams to enhance client satisfaction.

As Manager of Onboarding, you will lead and develop a team responsible for ensuring a smooth client onboarding process, manage performance metrics, handle client escalations, and drive process improvements while collaborating with cross-functional teams.

Lead a team of Client Success Managers, ensuring client retention and strategic partnerships while managing a small portfolio. Drive performance through coaching and data-driven decisions using Salesforce.

The Senior Account Manager fosters strategic partnerships with enterprise clients, drives account growth, manages renewals, conducts executive reviews, and promotes advocacy, all while ensuring client success and maximizing platform usage.

The Strategic Customer Success Manager will manage relationships with key healthcare clients, drive retention and expansion, offer strategic insights, and collaborate cross-functionally to enhance customer satisfaction and company growth.

Lead the creation of educational content and training programs, managing a team to drive product adoption across Superhuman's suite of products, including AI solutions.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

The HelpDesk Intern at Wipfli provides customer support for hardware and software issues, manages tickets, and assists with technical analysis and process improvements.

The Owner Relations Agent handles owner inquiries regarding revenue and land issues, responds to client needs, and manages relationships through effective communication and follow-up.