Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.
Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.
We are looking for a Technical Support Engineer to join our growing team. In this role, you will work with our customers to resolve technical issues and help them successfully use the product. You will also work closely with R&D, Customer Success, and Sales teams to improve our product and technical processes. You will be focused on West Coast hours.
Responsibilities- Own end-to-end technical support cases from initial analysis through resolution, managing prioritization and escalations based on business impact
- Create and maintain knowledge articles documenting solutions and best practices
- Meet/exceed SLAs while maintaining accurate case records and utilizing diagnostic tools effectively
- Collaborate with cross-functional teams to ensure customer success and improve support processes
- Work both independently and with team members to resolve complex technical issues
- Work rotating on-call shifts as part of our global support coverage
- 1+ year(s) of technical customer support experience
- Familiarity with troubleshooting Windows, Linux, and Active Directory environments
- Basic understanding of authentication concepts and protocols (e.g., Kerberos, LDAP, SAML)
- Experience with ticketing and support systems (Zendesk, Jira, Salesforce, and other CRM / collaboration platforms)
- Technical degree or equivalent work experience preferred
- Strong written and verbal communication skills in English
- Available to work 8-hour shifts aligned to US Pacific time coverage, with flexibility as needed
- Willingness to travel up to 10% of the time
#LI-DNI
Skills Required
- 1+ years of technical customer support experience
- Familiarity troubleshooting Windows, Linux, and Active Directory environments
- Basic understanding of authentication concepts and protocols (Kerberos, LDAP, SAML)
- Experience with ticketing and support systems (Zendesk, Jira, Salesforce, other CRM platforms)
- Technical degree or equivalent work experience
- Strong written and verbal communication skills in English
- Available to work 8-hour shifts aligned to US Pacific time coverage
- Willingness to travel up to 10% of the time
- Willingness to work rotating on-call shifts as part of global support coverage
Silverfort Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Silverfort and has not been reviewed or approved by Silverfort.
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Leave & Time Off Breadth — Generous time off spans paid holidays, wellness days, bereavement leave, and paid sick time from day one, with a flexible time off policy and quarterly companywide recharge days creating extended long weekends.
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Healthcare Strength — Comprehensive healthcare includes medical, dental, and vision coverage, alongside FSA, life and disability insurance, and pet insurance. Wellness support is reinforced with programs, fitness stipends, and a monthly reimbursement for personal care and wellness.
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Equity Value & Accessibility — Company equity is offered via stock options to all permanent employees, augmenting total rewards beyond base pay. Performance bonuses and a home-office stipend further strengthen the financial package.
Silverfort Insights
What We Do
Fueled by a belief that identity professionals deserve better, we found a way to break down the silos of identity security—eliminating the gaps and blind spots left behind by a patchwork of point solutions. The Silverfort Identity Security Platform is the first to deliver end-to-end identity security, protecting every identity in the cloud, on-prem, humans, machines, and everything in between. Our patented technology—Runtime Access Protection (RAP)—natively integrates with the entire IAM infrastructure, giving businesses visibility into all identities, analyzing every access, and extending active protection to resources that could not be protected previously—including NHIs, legacy systems, command line tools, and IT/OT infrastructure. It is easy to deploy and use, and doesn’t disrupt business operations, resulting in better security outcomes with less work. Silverfort is the identity security platform that both identity and security professionals deserve, earning the trust of more than 1,000 leading organizations, including several Fortune 50 companies.
Why Work With Us
We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture, enhancing employee satisfaction, engagement, and their desire to stay and grow with us.
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