Top Customer Success & Experience Jobs in Orlando, FL

Lead the regional onboarding function across KYC, implementation, payments, hardware activation, training, go-live, and customer graduation. Manage onboarding consultants and team leaders, own KPIs and reporting, improve processes, reduce churn and support queries, and collaborate with Sales, Risk, Product, and Support. Coach leaders, ensure compliance and quality, challenge poor sales handoffs, and drive customer experience and operational performance improvements.

Own the technical success of strategic enterprise customers by advising on platform health, scalability, reliability, performance, and architecture. Manage escalations and critical incidents, coordinate Support, Product, Engineering, and Customer Success teams, and communicate resolution plans. Analyze usage and support trends, triage bugs and feature requests, provide preventative recommendations, and contribute workflow improvements or lightweight fixes. Support cloud and self-hosted deployments using DevOps and infrastructure expertise.

The Commercial Lines Account Executive manages client accounts, ensuring service excellence, client retention, and growth through cross-selling and maintaining relationships with stakeholders.

The Senior Client Account Strategist will manage client relationships, develop digital marketing strategies, lead campaigns, mentor teams, and drive performance optimization.

Wealth advisors at CLA prepare financial plans, manage client relationships, and provide comprehensive financial services. They collaborate with teams to meet client needs and ensure satisfaction.

The Dynamic PC Support Technician provides technical support for desktops and laptops, troubleshooting various client products and ensuring customer satisfaction through timely service and accurate reporting.

The Claims Specialist manages high-value commercial general liability and auto claims, leading investigations, representing the company, and collaborating with teams to enhance outcomes and compliance.

The role involves training and placing graduates in QA/Software Testing and Business Analysis, specifically targeting those holding OPT, CPT, and other visa categories.

The Case Consultant interacts with clients needing support, conducts consultations, collects data, schedules appointments, and resolves client issues professionally.

This role involves engaging with customers to generate revenue through brief conversations and small presentations about products while representing the company's values.