Top Customer Success & Experience Jobs in Orlando, FL

Owns the operational customer lifecycle for managed services accounts, coordinating onboarding, communications, renewals, satisfaction, client health, service adoption, records, and cross-functional follow-through. The role maintains accurate CRM and PSA data, tracks contracts and commitments, identifies risks and opportunities, supports retention, and ensures clients receive consistent communication. It does not perform technical work, own technology strategy, or directly sell solutions.

Leads the Cyber Operations client success team and manages the full customer lifecycle. Responsibilities include maintaining and expanding client relationships, resolving escalations, monitoring service delivery and contractual compliance, coordinating cross-functional actions, improving service processes, developing action plans, reporting performance trends, and mentoring team members.

The Customer Sales Advisor at Summit Wash Holdings provides sales support and exceptional service to car wash guests, maintaining a clean area and meeting sales metrics.

Own customer success and technology adoption plans for higher-education named accounts. Coordinate onboarding, training, enablement, technical resources, and issue resolution while monitoring product usage, course adoption, and engagement. Analyze customer feedback and adoption trends, report insights, maintain success documentation, and build relationships with educators, curriculum leaders, and IT stakeholders. Partner with account teams to drive measurable customer outcomes and realized value.

Act as the primary technical expert for the Cyera platform to onboard, train, and drive adoption; design custom use cases; troubleshoot issues; manage customer relationships, renewals, and expansion; conduct QBRs; mentor team members; and influence product roadmap. Role requires client travel (25–50%).

Own enterprise customers’ AI adoption roadmaps from deployment through expansion. Advise executives on AI strategy, coordinate Product, Services, Sales, Success, and partners, and lead solution design, implementation support, and risk escalation. Track adoption, automated resolution, retention, and expansion metrics to drive measurable outcomes. Develop success plans, promote responsible AI and compliance, and translate Zendesk AI capabilities into sustainable business value.

Supports Client Success Managers by coordinating client communications, meetings, agendas, documentation, study site information, reporting, and follow-up activities. Maintains action-item trackers, meeting minutes, client records, and site lists while coordinating with cross-functional teams to resolve requests, monitor commitments, identify overdue items, and keep client and study deliverables on track.

Supports technical account ownership for restaurant technology customers by managing integrations, documenting technical environments, leading readiness and quality processes, coordinating escalations with Product and Engineering, and contributing to QBRs and expansion opportunities. Partners with customer architects, IT teams, operations stakeholders, CSMs, Support, Sales, and engineers to ensure scalable, secure, observable, and supportable solutions.

Manages post-sale relationships for a portfolio of strategic clients and partners. Responsibilities include onboarding, training, product adoption, account health monitoring, proactive support, QBRs, renewals and upsell coordination, cross-functional issue resolution, customer feedback, and Salesforce documentation. The role serves as a trusted advisor while partnering with sales, product, support, and implementation teams to drive customer value and retention.

Leads strategic customer success for complex, high-value accounts while coaching the broader CSM team. Owns customer health, renewals, ROI reporting, executive business reviews, AI adoption, change management, and legal workflow transformation. Builds playbooks, trains peers, influences product and sales decisions, and develops expansion opportunities. The role requires deep legal technology, eDiscovery, litigation operations, or compliance-regulated environment expertise, along with executive credibility and commercial awareness.