Top Customer Success & Experience Jobs in Orlando, FL

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Support new customers during their first year by delivering onboarding, driving product adoption, monitoring customer health, capturing feedback, and supporting retention. Build relationships through phone, video, and email interactions; maintain accurate CRM records; coordinate with Sales, Professional Services, Support, and Customer Success; identify adoption barriers and churn risks; and help customers achieve value from their software investments.

Manages the health, retention, and growth of a healthcare client portfolio. Builds executive relationships, leads client communications, develops recovery and retention strategies, and owns NPS activities. Identifies and closes expansion opportunities, negotiates renewals and pricing, supports billing and collections, audits accounts, and maintains CRM records. Requires collaboration across product, support, enrollment, professional services, finance, and leadership. The role is remote with approximately 20–30% travel.

Owns post-onboarding relationships for 200–250 Growth-tier SaaS accounts. Responsibilities include monitoring account health, improving retention and renewals, validating data quality, managing escalations, coordinating with Sales, Finance, Product, and Engineering, maintaining customer records, and developing scalable digital customer success playbooks, health scoring, automated outreach, and self-service content.

Own customer relationships from Sales handoff through verified handoff to Customer Success. Audit account setup, guide customers through data configuration, registrations, integrations, and platform walkthroughs, document interactions, resolve or escalate issues, manage concurrent onboardings, and coordinate with Sales, Product, Engineering, and Customer Success. Gather feedback and improve onboarding processes and adoption.

Owns the operational customer lifecycle for managed services accounts, coordinating onboarding, communications, renewals, satisfaction, client health, service adoption, records, and cross-functional follow-through. The role maintains accurate CRM and PSA data, tracks contracts and commitments, identifies risks and opportunities, supports retention, and ensures clients receive consistent communication. It does not perform technical work, own technology strategy, or directly sell solutions.

Leads the Cyber Operations client success team and manages the full customer lifecycle. Responsibilities include maintaining and expanding client relationships, resolving escalations, monitoring service delivery and contractual compliance, coordinating cross-functional actions, improving service processes, developing action plans, reporting performance trends, and mentoring team members.

The Customer Sales Advisor at Summit Wash Holdings provides sales support and exceptional service to car wash guests, maintaining a clean area and meeting sales metrics.

Own customer success and technology adoption plans for higher-education named accounts. Coordinate onboarding, training, enablement, technical resources, and issue resolution while monitoring product usage, course adoption, and engagement. Analyze customer feedback and adoption trends, report insights, maintain success documentation, and build relationships with educators, curriculum leaders, and IT stakeholders. Partner with account teams to drive measurable customer outcomes and realized value.