Top IT Support & Helpdesk Jobs in Orlando, FL

Provide technical, administrative, and accessibility support for online courses and LMS users. Troubleshoot LMS and integrated tools, perform accessibility and UX audits, build and update course content, create captions/transcripts, deliver trainings, and coordinate with stakeholders to ensure course readiness and WCAG 2.2 compliance.

Manage day-to-day Salesforce administration, build and troubleshoot Flows, support DealHub CPQ, maintain reports/dashboards, enforce data governance, lead system improvements, manage deployments and sandboxes, develop Apex/Visualforce/LWC, and maintain integrations.

Provide bilingual (Spanish/English) technical support for OPENLANE customers: troubleshoot hardware, software, and network issues; document interactions in Salesforce; educate users; identify product improvements; escalate complex issues; develop training materials; and maintain product knowledge.

Provide remote technical support for TUNet deployments: troubleshoot embedded hardware/software, RF and IP networks, Linux backend, databases and web front-ends; apply patches/upgrades, configure billing exports, maintain tickets and documentation, perform occasional scripting, support field product introductions, participate in after-hours rota, and travel to customer sites as required.

Provide Tier 1 IT support and Microsoft 365 administration for healthcare staff: onboard hardware, configure Intune/Entra ID, manage device compliance and BitLocker recovery, troubleshoot VPN/VDI, resolve tickets, and recommend process improvements while maintaining HIPAA confidentiality.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Provide frontline technical and product support to K-12 IT admins, educators, and staff across phone, chat, and email. Troubleshoot OS and networking issues, own tickets end-to-end, meet SLAs, document cases, escalate complex issues with decision-ready notes, and contribute to knowledge base and team collaboration.

Lead and mentor a mixed team of field deployment engineers and remote support specialists; perform hands-on deployments and ticket work during onboarding; own SOPs, documentation, and cross-functional communication; act as technical escalation, improve processes, and travel up to 25% to support launches and customers.

Lead global IT operations for a HIPAA-regulated healthtech company, managing a small support team and hands-on ticketing. Build and maintain systems for compliance and visibility, optimize vendor costs, implement security/onboarding processes, drive process improvements with KPIs and automation, and serve as primary IT liaison to leadership and partners.