Top IT Support & Helpdesk Jobs in Orlando, FL

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line remote and on-site technology support for employees and contractors, troubleshoot hardware/software issues, use help-desk tools, escalate to higher-level teams, and ensure customer-focused resolution following PNC policies.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead NOC monitoring and incident response for availability, performance, and health across cloud and on-prem services. Build and tune alerts, synthetic probes, dashboards, and automation runbooks; produce incident documentation, RCAs, and operational reports. Collaborate across engineering, application support, and account teams to maintain observability posture, manage vendor/compliance tasks, and evolve AI-assisted operational workflows.

Administer and maintain Motorola PremierOne CAD and supporting mission-critical public safety infrastructure. Ensure 24/7 availability, CJIS-compliant security, virtualization and container platform management (VMware, OpenShift), database administration (SQL/Oracle), monitoring, failover/disaster recovery, vendor coordination, on-call support, documentation, and process improvement for high-availability emergency communications.

Supervise day-to-day IT service team operations, maintain SLAs and documentation, lead service initiatives, coach and evaluate staff, prioritize projects, and support desktop/endpoint technologies and accounting applications.

Support configuration, testing, validation, and troubleshooting of enterprise POS platforms across multiple hotel outlets. Analyze performance and usage data, document configurations and test results, assist incident resolution, collaborate with cross-functional teams, and help maintain PCI DSS-aligned, reliable POS environments.

Lead production application support to ensure high availability and stability. Manage incident response, root cause remediation, monitoring/observability, release and change readiness, automation opportunities, capacity planning, and mentor support teams to improve resiliency and operational excellence.