Top IT Support & Helpdesk Jobs in Orlando, FL

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide end-user support and device lifecycle management for Mac and Windows, administer Google Workspace and identity platforms (Okta/JumpCloud), build automation (Zapier/Workato/Google Apps Script), manage assets, support security and IT projects, and serve as a technical liaison with occasional after-hours and periodic travel to the Los Angeles HQ.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Lead design and enterprise-scale implementation of ZenDesk, define ITSM workflows and service catalogs, integrate and manage CMDB (e.g., Device42), streamline incident/problem/change/asset processes, and act as ZenDesk SME delivering architecture through deployment.

Manage and improve the technical support ticketing process using JIRA, troubleshoot desktop hardware/software and peripherals, assist with account/access issues, create support operations and invoice workflow procedures, collaborate with IT and BI/Product Support to drive process improvements and ensure SLA-driven incident resolution.

Serve as primary technical contact for Funnel, Entrata, and Skillpointe; troubleshoot login, payments, data sync, document, and notification issues; manage and escalate tickets; maintain logs and guides; provide monthly recurring-issue reports and process improvement recommendations.

The VP of IT Operations is responsible for strategic leadership in IT infrastructure, overseeing budget management, system reliability, cybersecurity, and talent development.

Support ITIL-based infrastructure processes including change control in ServiceNow, attend Change Advisory Board meetings, update and test documentation, assist disaster recovery planning, and help with major incident and problem management activities while collaborating with cross-functional teams.