Top IT Support & Helpdesk Jobs in Orlando, FL

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Implement and maintain multi-data-center infrastructure focusing on Active Directory and Entra ID. Provision, manage, monitor, and decommission services; lead small projects; use automation (PowerShell, CI/CD) and Azure IaaS; troubleshoot, document, and report progress to leadership.

The Telecom Engineer manages telephony systems, focusing on IVR development, administration, troubleshooting, and collaborating with teams to optimize customer experiences.

Provide on-site technical support for PCs, networks, servers, portable devices and peripherals; install, maintain and troubleshoot hardware, software, printers and networking equipment in a primarily Windows environment; support Active Directory, TCP/IP/Multicast, VPN and smartphone devices; work 24x7 rotational shifts and assist with equipment handling up to 50 lbs.