Top IT Support & Helpdesk Jobs in Orlando, FL

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

The Engineer 4 provides maintenance support for hotel equipment, handles repairs and installations, and ensures compliance with operational standards.

The Director of IT will lead IT operations, optimize technology solutions, enhance cybersecurity, manage vendor relationships, and oversee helpdesk development in a growing real estate firm.

The Telephony Systems Administrator maintains call center telephony systems, provides technical support, manages IVRs, and enhances phone system functionalities.

Implement and maintain multi-data-center infrastructure focusing on Active Directory and Entra ID. Provision, manage, monitor, and decommission services; lead small projects; use automation (PowerShell, CI/CD) and Azure IaaS; troubleshoot, document, and report progress to leadership.

Lead enterprise-scale Zendesk architecture and implementation, design ITSM workflows and automations, integrate and manage CMDB (e.g., Device42), streamline incident/problem/change/asset processes, and deliver end-to-end solutions while partnering with stakeholders.

Provide on-site technical support for PCs, networks, servers, portable devices and peripherals; install, maintain and troubleshoot hardware, software, printers and networking equipment in a primarily Windows environment; support Active Directory, TCP/IP/Multicast, VPN and smartphone devices; work 24x7 rotational shifts and assist with equipment handling up to 50 lbs.