Top IT Support & Helpdesk Jobs in Orlando, FL

Manage and maintain mixed Linux and Windows server environments, perform patching/backups, secure systems, troubleshoot hardware/software/network issues, support virtualization and cloud integrations, automate tasks with scripts, and produce system documentation.

Lead production application support to ensure availability, performance, incident response, root-cause remediation, monitoring/observability, release and change governance, automation, capacity and recovery planning, and mentor support teams to drive operational excellence.

Lead a technical operations team providing production support and onboarding for retail customers. Manage hiring, coaching, prioritization, and on-call rotations. Troubleshoot integrations using scripting, web services, and testing tools; escalate issues to engineering; act as primary technical contact for clients and partners.

Provide first-level technical support and production environment administration for SS&C SaaS applications. Monitor availability and performance, troubleshoot infrastructure/application/database/network issues, configure SFTP and encryption tools, participate in incident response, root cause analysis, change management, disaster recovery, documentation, and support cloud/virtual solutions and 24x7 escalations on specified East Coast hours.

Provide user support for software and basic PC hardware/network issues, troubleshoot Windows and Microsoft 365 apps, support legal-specific tools (iManage, VPN, Citrix), assist with IT projects and software implementations, and communicate solutions professionally and promptly.

Provide on-site technical support for PCs, networks, servers, portable devices and peripherals in a predominantly Microsoft Windows environment. Troubleshoot hardware, software, LAN equipment, printers, VPNs, Active Directory and multicast/TCP-IP issues. Work 8-hour shifts as part of 24x7 rotational coverage supporting airport IT systems.

Create and maintain customer-facing technical content and courseware for HPE Networking products. Produce concepts, tasks, installation guides, in-product help, video scripts, and course modules. Collaborate with stakeholders and SMEs, analyze specs, learn products hands-on, follow style/process guidelines, and lead small documentation teams.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Provides day-to-day corporate IT support, including onboarding, offboarding, account provisioning, permissions, SaaS administration, endpoint and license management, troubleshooting, documentation, and vendor coordination. The role independently manages recurring IT operations while identifying opportunities for process improvement and automation. Over time, the position may contribute to scripting, AI-enabled tools, API integrations, internal applications, data reporting, cloud systems, and software engineering projects.