Top IT Support & Helpdesk Jobs in Orlando, FL

Configure, maintain, and enhance Salesforce for VIP and Player Development teams. Gather stakeholder requirements, build scalable solutions, manage flows, reporting, dashboards, access, and data, troubleshoot user issues, validate data with SQL and Snowflake, collaborate on integrations and development, and test system enhancements to improve processes and adoption.

Administers and supports client desktop, server, network, virtualization, Microsoft 365, and cloud environments. Resolves escalated technical issues, manages infrastructure platforms, troubleshoots security and connectivity problems, supports backup and disaster recovery, and mentors Systems Technicians. The role also contributes to documentation, SOPs, process improvements, AI-enabled productivity initiatives, and exceptional customer service across remote, onsite, and field environments.

Own corporate IT across identity, devices, SaaS administration, compliance, and employee lifecycle operations for more than 200 devices. Automate onboarding, offboarding, access reviews, license reclamation, endpoint management, and audit evidence generation using Python, Bash, APIs, Okta Workflows, and AI tools. Administer Okta, Google Workspace, Slack, Atlassian, and Kandji while providing Tier 1/2 support, maintaining documentation, and partnering with Finance, HR, and InfoSec.

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.

Manage enterprise Help Desk and End User Support operations, lead Tier I and Tier II support teams, oversee IT service management processes, maintain SLAs and OLAs, handle major incident escalations, allocate staffing resources, monitor service performance, and drive continuous improvements in customer satisfaction and first-call resolution.

Administer and optimize enterprise ServiceNow environments across production, test, and development. Responsibilities include platform configuration, upgrades, patches, monitoring, integrations, scripting, security, access management, incident resolution, documentation, governance, vendor coordination, and technical consulting. The role also develops implementation plans, supports ServiceNow applications, resolves complex issues, and guides platform enhancements aligned with university needs.

Provides first-line technical support to residential and small business customers for voice, data, security, video, broadband, and phone services. Troubleshoots issues, documents customer interactions, monitors outages and maintenance events, identifies root causes, implements solutions, and escalates unresolved problems. The role requires managing multiple support tickets, communicating technical information clearly, and working scheduled nights, weekends, and holidays. The position is remote but includes in-person training in High Point, North Carolina.

Administers SharePoint Online, Microsoft 365 collaboration tools, Linux-based servers, and Appian environments. Manages permissions, content migrations, monitoring, deployments, troubleshooting, testing, patches, documentation, user support, and cybersecurity compliance activities. Supports AWS GovCloud, Kubernetes, vulnerability remediation, RMF/ATO evidence, and coordination with engineering, cybersecurity, database, and infrastructure teams.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Own the company-wide IT function for approximately 350 employees, including identity, device management, SaaS administration, onboarding and offboarding, support, security operations, vendor and budget management, AI platform governance, automation, and SOC 2 controls. Maintain Okta, Google Workspace, Slack, Mac MDM, passwordless authentication, HRIS-driven lifecycle automation, and self-service IT systems while improving efficiency and documentation.