IT level 1 Support

Job Description - IT level 1 support

            First and foremost, I would like you to know that this position is open at a growing automotive dealership group with a great culture. Our goal is to have mutually beneficial relationships with all our team members and customers. We strive to reach higher toward that goal every single day. We utilize an all-in-house team for our IT support in our organization. You will be able to grow, with effort and enthusiasm, into all areas of IT with us. Let’s help each other grow.

This position is for a Level 1 IT support technician and reports directly to the IT director as well as to senior level 2 & 3 IT staff on specific projects.

Experience and Education

If you have the experience and references to show you know your stuff, you’ve got a great opportunity with us. We are looking, first and foremost, for a nice and enthusiastic individual with a good work history to grow with us. Experience and attitude follow right behind. With that said, some combination of or all of the items below are highly desirable.

• Minimum 2 years of hands-on IT help desk experience
• 2 years or better of secondary IT education focused on workstation hardware, software, and ethernet networking.
• Certifications (many others will be considered a benefit as well)
  • Comptia A+
  • Network+
  • Udemy IT Help Desk Professional or similar
  • IT Support: Fundamentals by Microsoft
  • Apple Certified Support Professional (ACSP) certification
  • Desktop Support Level 1 & 2 in real life – Troubleshooting (Udemy)
• Familiarity with or willingness to work with basic tools, drills, ladders, networking tools, hardware assembly tools, and similar

List of expected responsibilities

Although you should have general support knowledge of all the typical workplace devices, we expect some on-the-job training with us on specialized or industry-specific items below.

Hardware-based items and tasks - Including, but not limited to

• Servers

• • Microsoft Windows server

• • • • Create, manage, delete users
      • Create, manage, delete computers
      • Create, manage, delete groups
  • Phone Server
    • Create, manage, delete extensions
    • Manage fax users
  • Camera Server
    • Camera installation
    • Reviewing video
    • Exporting video
• Switch(rack)   
  • • Physical Install

• Wireless AP   
  • • AP installation
    • MAC address exceptions entries
• Phones  
  • Sangoma, Yealink, and Polycom
    • Physical phone setup and maintenance
• Laptop (PC)   
  • General employee laptop setup
  • Service technician laptop setup
  • Parts laptop setup
  • Troubleshooting laptop
• Desktop (PC)  
  • General employee PC setup
  • Service technician PC setup
  • Parts PC setup
  • Troubleshooting PC
• Desktop (Mac)   
  • General employee Mac setup
  • Bootcamp setup for PC on Mac
  • Troubleshooting Mac
• Laptop (Mac)   
  • General employee Mac setup
  • Bootcamp setup for PC on Mac
  • Troubleshooting Mac

• MDI (Service technician tool)  
  • MDI Setup and install
  • Troubleshooting MDI
• TVs   
  • TV displays, installation, and setup
  • Content delivery equipment linking
    • HDMI baluns setup and maintenance
• Printer (Network)   
  • Adding users to printer
  • Troubleshooting printer
• Printer (Desktop)   
  • Install and set up of printer
  • Troubleshooting printer
• Scanners   
  • Install and set up of scanner
  • Troubleshooting scanner

• iPad/iPhones   
  • Install and set of iPad/iPhones
  • Troubleshooting iPad/iPhones
• Switch (Desktop)   
  • Setup, installation, and administrative management
  • Troubleshooting switch
• Plotter (Desk)   
  • Setup and install
  • Troubleshooting plotter
• Automotive Key Cutter   
  • Setup and install
  • Troubleshooting key cutter
• CC Machine   
  • Setup and install
  • Troubleshooting CC machine
• AppleTV  
  • Setup and install
  • Troubleshooting Apple TV
• Postage meters   
  • Setup and install
  • Troubleshooting postage meter

Software and infrastructure-based items and tasks - Including, but not limited to

• Cloud Antivirus server
  • Identified threat actions
    • Workstation based actions
• Cloud email servers
  • User management and account setups
  • Client configuration
• Structured cabling
  • Ethernet cabling
    • Installation of infrastructure ethernet cabling
    • Installation of ethernet patch cabling
    • Troubleshooting of ethernet patch cabling
    • Cleanup and maintenance of ethernet patch cabling (rack/workstation)
• Inventory management
  • Conduct a bi-annual manual inventory survey
  • Conduct standby equipment bi-monthly manual inventory survey
• Department-specific cloud/on-premises software
  • Direct in-house support or vendor support assisting

Work hours, availability, and travel

            Our goal is for this to be a 40-hour-a-week, full-time position with rotations of our team members occasionally into pre-scheduled weekends. With this being an IT position, there will be times when after/before-hours maintenance must be performed. We have locations from Florida to South Carolina, out of town travel will also occasionally be required. We rotate this as well between our team members. Each member typically needs to travel about every three months for usually less than three days. Often, it’s just daily. Most of our support is done remotely. Partial work from home is an option as well, depending on circumstances. You will need reliable transportation as driving between our locations is common. The majority of our work is in the central Florida area.

Pay and Benefits

We look forward to adding the right team member to join our 3rd generation family-owned and operated automotive group. We offer very competitive pay commensurate with the experience of our team members. Depending on experience, the pay ranges for Tier 1 support are $45,000 to $68,000.

Benefits include vacation accrual, medical, vision, dental, and 401K with match.