Top IT Support & Helpdesk Jobs in Orlando, FL

Provides first-line on-site and remote IT support, diagnosing and resolving hardware, software, operating system, networking, and telephony issues. Installs and configures equipment and software, manages hardware and software inventories and licenses, supports users across the IT infrastructure, coordinates technology projects and upgrades, documents work, and escalates unresolved issues to higher-level support.

Provides in-person digital literacy coaching, technical support, workshops, and career-readiness assistance to adult learners and system-impacted individuals. Helps participants use devices, email, internet platforms, accounts, and job applications; maintains records, conducts intake and follow-up, and supports welcoming digital access spaces. The role requires trauma-informed communication, adaptable instruction, troubleshooting skills, travel among community and jail sites, and successful jail clearance.

Provide remote and on-site technical support for PCs, servers, networking equipment, firewalls, desktop software, cloud environments, and virtualization platforms. Serve as an escalation point for complex issues, monitor service alerts, document systems and procedures, communicate incident progress to customers, support disaster recovery and remote access solutions, and assist with IT projects and hosted infrastructure maintenance.

Lead and manage the firm's telecommunications services and team, maintaining the Avaya telephony platform, evaluating UCaaS/cloud PBX options, executing migrations, managing vendors and budgets, ensuring billing accuracy, integrating telephony with collaboration tools, and maintaining compliance, security, and business continuity planning.

Lead day-to-day IT operations across multiple sites, managing infrastructure, Microsoft 365 and Azure environments, endpoint and network security, IT staff and vendors, compliance readiness (CMMC, NIST, ITAR), incident response coordination, project execution, and IT budgeting to ensure stable, secure, and scalable IT services.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Leads VENU+ IT operations, infrastructure, service delivery, cybersecurity, governance, vendor management, and technology improvement. Manages IT teams, contractors, projects, budgets, systems, service processes, risk, compliance, business continuity, and third-party relationships. Develops IT strategies and roadmaps, oversees incident and change management, ensures secure and reliable technology services, and reports performance and operational metrics to leadership. The role is in-office and requires collaboration across software, DevOps, finance, HR, cybersecurity, and business teams.

Provide Tier 1/2 help desk support for a DoD program, managing IAM and cloud authentication issues (CAC, SSO, MFA), use ITSM tools (ServiceNow/JIRA), enforce SLAs, track tickets and report help desk performance metrics.

Provides Level 1 IT help desk and onsite support across an automotive dealership group. Responsibilities include configuring and troubleshooting Windows and Mac computers, mobile devices, printers, servers, phones, switches, wireless access points, scanners, displays, and specialized automotive equipment. Supports user accounts, email, antivirus, cabling, inventory, and department software. Participates in scheduled weekend and after-hours maintenance, occasional travel between Florida and South Carolina locations, and remote support.

Manage and maintain mixed Linux and Windows server environments, perform patching/backups, secure systems, troubleshoot hardware/software/network issues, support virtualization and cloud integrations, automate tasks with scripts, and produce system documentation.