Top IT Support & Helpdesk Jobs in Orlando, FL

Provide on-site technical support for PCs, networks, servers, portable devices and peripherals in a predominantly Microsoft Windows environment. Troubleshoot hardware, software, LAN equipment, printers, VPNs, Active Directory and multicast/TCP-IP issues. Work 8-hour shifts as part of 24x7 rotational coverage supporting airport IT systems.

Provide L1 technical support via chat, phone, and tickets for Kaseya customers. Troubleshoot OS, virtualization, storage, networking, AD, server/database basics, logs, and firewall issues while meeting KPIs and ensuring excellent customer service.

The Associate Engineer, Deployment Services supports client networks by setting up workstations, troubleshooting issues, and providing excellent customer service while collaborating within teams.

The role involves providing operational and technical support for Microsoft 365 and SaaS applications, troubleshooting issues, managing incidents, and enhancing user productivity.

The Assistant Director of IT Operations ensures optimal application value and service quality, manages team performance, compliance, and system integrity, while leading projects to enhance operational efficiency within the bank.

Provide high-quality technical support and mentorship, resolving issues with PCs, network equipment, servers, and software for clients, while ensuring customer satisfaction.

Provide end-user and escalated technical support, administer Azure and Office 365 services, maintain networking and biomedical device integrations, document incidents in ITSM, and collaborate with clinical and vendor stakeholders to ensure reliable workflows.

Serve as first contact for helpdesk tickets, resolve Tier 1/2 issues across macOS/Windows, manage onboarding/offboarding and hardware lifecycle, lead IT knowledge management (Confluence/Helpdesk KB) with machine-readable documentation for AI assistants, and perform Tier 2 SaaS administration (Okta, Google Workspace, Slack, Atlassian, Intune, Freshservice).

Provide advanced support for enterprise applications (Salesforce), diagnose and resolve complex incidents, fulfill service requests, create user stories/defects, update knowledge base, perform after-hours production changes, and mentor/train junior staff while participating in continuous improvement.

Provide first-line support for Workday and OSV Service Center users: manage accounts and security, triage tickets, troubleshoot MFA, generate access/audit reports, resolve data/configuration issues, and collaborate cross-functionally to meet SLAs while following security policies and SOPs.