Top IT Support & Helpdesk Jobs in Orlando, FL

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide remote systems support for customers by troubleshooting networks, connectivity, interfaces, systems, and applications. Gather call information for root-cause analysis, advise and train customers (drivers, workstations, software), escalate unresolved issues per process, complete paperwork, and occasionally visit customer sites.

Support the testing, deployment, administration, troubleshooting, and sustainment of the Team Awareness Kit environment and related mobile situational-awareness systems. Responsibilities include user onboarding, device integration, certificate deployment, system configuration, issue documentation, readiness monitoring, field deployment support, and coordination with cloud, enterprise IT, TACCOM, and field teams. The role requires onsite and field support, including nonstandard hours when operationally necessary.

Leads VENU+ IT operations, infrastructure, service delivery, cybersecurity, governance, vendor management, and technology improvement. Manages IT teams, contractors, projects, budgets, systems, service processes, risk, compliance, business continuity, and third-party relationships. Develops IT strategies and roadmaps, oversees incident and change management, ensures secure and reliable technology services, and reports performance and operational metrics to leadership. The role is in-office and requires collaboration across software, DevOps, finance, HR, cybersecurity, and business teams.

Provide Tier 1/2 help desk support for a DoD program, managing IAM and cloud authentication issues (CAC, SSO, MFA), use ITSM tools (ServiceNow/JIRA), enforce SLAs, track tickets and report help desk performance metrics.

Provides Level 1 IT help desk and onsite support across an automotive dealership group. Responsibilities include configuring and troubleshooting Windows and Mac computers, mobile devices, printers, servers, phones, switches, wireless access points, scanners, displays, and specialized automotive equipment. Supports user accounts, email, antivirus, cabling, inventory, and department software. Participates in scheduled weekend and after-hours maintenance, occasional travel between Florida and South Carolina locations, and remote support.

Lead global IT strategy, roadmap, and budget; manage IT staff and desktop/infrastructure support; maintain cybersecurity posture and compliance (SOX, ISO27001, CMMC, TISAX); support audits and ITAR; oversee network, servers, cloud (AWS/Azure), and identity/security architecture; train staff and communicate IT plans to leadership.