Top IT Support & Helpdesk Jobs in Orlando, FL

Provide merchant-facing technical support for Clover point-of-sale systems: diagnose hardware, software, peripherals, connectivity, and payment issues; guide device setup and activation; use remote diagnostic and ticketing tools; escalate multi-issue cases; document interactions and contribute to knowledge base improvements.

Lead a technical operations team providing production support and onboarding for retail customers. Manage hiring, coaching, prioritization, and on-call rotations. Troubleshoot integrations using scripting, web services, and testing tools; escalate issues to engineering; act as primary technical contact for clients and partners.

Lead global IT strategy, roadmap, and budget; manage IT staff and desktop/infrastructure support; maintain cybersecurity posture and compliance (SOX, ISO27001, CMMC, TISAX); support audits and ITAR; oversee network, servers, cloud (AWS/Azure), and identity/security architecture; train staff and communicate IT plans to leadership.

Lead and operate a comprehensive help desk for VA EHR modernization: design support workflows, manage incident triage/escalation, establish SLAs and knowledge systems, lead staffing and training, produce executive reporting, manage projects/changes, and drive continuous improvement and business continuity for large-scale EHR implementations.

Provide technical support and SME guidance for business applications, maintain and test system-driven forms and templates, drive process automation and system improvements, partner with business and IT to ensure compliance and operational efficiency.

Administer and maintain enterprise servers, virtualization, storage, backup/recovery, Active Directory and Microsoft 365 services. Monitor performance, apply patches, enforce cybersecurity baselines, support cloud migrations, run disaster recovery activities, create SOPs and documentation, and collaborate with engineering and cybersecurity teams to ensure secure, available mission-critical systems for DoD customers.

Provide Tier 1-2 onsite and remote support for park POS and payment devices, troubleshoot hardware/software and network issues, administer Windows/Active Directory and Microsoft 365, support endpoint patching/AV, document incidents, and participate in weekend/on-call rotations to maintain live operations.

Provide on-site technical support for PCs, networks, servers, portable devices and peripherals in a predominantly Microsoft Windows environment. Troubleshoot hardware, software, LAN equipment, printers, VPNs, Active Directory and multicast/TCP-IP issues. Work 8-hour shifts as part of 24x7 rotational coverage supporting airport IT systems.

Design, implement, and optimize endpoint solutions (Intune, M365, Azure, VDI), automate remediation, monitor performance and security, lead migrations and lifecycle management, provide Tier 3 support, document procedures, and ensure compliance with bank policies.

Create and maintain customer-facing technical content and courseware for HPE Networking products. Produce concepts, tasks, installation guides, in-product help, video scripts, and course modules. Collaborate with stakeholders and SMEs, analyze specs, learn products hands-on, follow style/process guidelines, and lead small documentation teams.