Top IT Support & Helpdesk Jobs in Orlando, FL

Administer and optimize Procore across company and construction projects, managing permissions, settings, templates, reporting, dashboards, data integrity, integrations, and workflows. Provide user troubleshooting, onboarding, training, and subject-matter expertise to project and field teams. Collaborate with IT and operations to integrate enterprise systems, monitor platform performance, adopt new features, and improve operational efficiency.

Provides desktop and end-user support, including hardware and software installation, configuration, troubleshooting, device integration, user training, service desk response, scripting, and licensing audits. Diagnoses and resolves moderately complex issues across multiple technology platforms while coordinating with technical staff and customers. Requires a bachelor's degree in Computer Science or a related field and at least one year of relevant experience. Includes weekday office hours and on-call support.

Leads enterprise major incident response, service restoration, incident communications, escalation, and post-incident reviews. Coordinates infrastructure, application, cloud, security, network, and vendor teams while ensuring SLA compliance and accurate ServiceNow documentation. Develops monitoring, alerting, dashboards, automation, runbooks, and reliability improvements using cloud, observability, ITIL, and SRE practices. Participates in 24x7 on-call rotations and supports resiliency, compliance, and operational reporting.

Provides on-site systems administration support for Department of State offices. Installs, maintains, monitors, and secures servers, network equipment, workstations, applications, databases, and related hardware. Administers Active Directory, patches, security controls, backups, system changes, and configuration documentation. Resolves incidents and service requests through ServiceNow, monitors system performance, supports upgrades and retirements, and maintains site topology and technical records.

Manages CBP network incident remediation and service operations, coordinating major incidents, Tier 1 and Tier 2 responses, monitoring, escalation, communications, resolution, and closure. Serves as the contract point of contact for major incident support and recommends improvements to incident management processes. Requires senior enterprise networking experience, leadership, project management knowledge, and familiarity with routers, switches, firewalls, load balancers, monitoring systems, security, and compliance.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Leads user support as a consultative IT service organization, partnering with business leaders and corporate IT to improve enterprise technology adoption and service outcomes. Oversees incident, request, and problem management; drives automation, self-service, root-cause analysis, metrics, modernization, communication, and change readiness. Develops support managers and specialists while aligning priorities with enterprise strategy and using business insights to influence technology decisions.

Supervise daily Network Operations Center activities, including monitoring, incident response, ticket management, escalations, customer communications, and staff development. Lead major incident bridges, coordinate technical teams, maintain operational documentation, support service readiness, and improve monitoring and ticketing workflows. Serve as a subject matter expert in IPX, Sigtran, BGP, VPN, and network interconnect technologies while developing automation and training programs.

Provide Level 1 technical support through chat, phone, and tickets. Troubleshoot operating systems, servers, workstations, networks, storage, virtualization, hardware, logs, Active Directory, Group Policy, and connectivity issues. Document interactions and resolutions, meet support KPIs, deliver customer-focused service, and escalate complex problems to internal teams.

Manage PopStroke’s enterprise IT systems, applications, networks, hardware, help desk, security, and vendor relationships across venues and corporate locations. Lead infrastructure projects, device provisioning, monitoring, network deployments, internet failover, and technology rollouts. Support on-site installations and troubleshooting, maintain documentation and knowledge bases, and provide occasional after-hours and travel-based support across the United States.