Top Operations & Support Jobs in Orlando, FL

Leads the IT strategy and organization for Jacuzzi Bath, building a scalable shared-services model across manufacturing and remodeling operations. Oversees IT teams, enterprise systems, ERP and CRM implementations, service management, cybersecurity, data governance, process automation, budgets, vendors, and continuous improvement. Partners with executive and functional leaders to deliver reliable technology, improve operational efficiency, and support business growth.

Own patient and clinic scheduling, coordinate clinician coverage, resolve operational issues, improve and document workflows, and partner with Product and Engineering on automation. Analyze operational data, monitor automated systems, manage exceptions, and lead special projects that improve efficiency and scalability across the healthcare technology business.

Own customer experience and GTM operations by translating business needs into scalable workflows, automations, and systems improvements. Administer Salesforce, troubleshoot GTM tools, build reporting and documentation, and evaluate AI-assisted workflows using LLMs and automation platforms. Lead cross-functional projects, standardize processes, and improve system reliability, reporting clarity, and operational impact.

Provides remote IT support for workstations, servers, printers, business applications, Microsoft 365, Azure, virtualization, and networking. Troubleshoots Windows and macOS issues, supports clients with little assistance, and serves as an escalation point for technicians. Participates in after-hours and weekend on-call rotations while meeting ticket quality, utilization, customer satisfaction, and resolution KPIs.

Lead SMB revenue operations strategy and execution, manage and coach a team of analysts, prioritize and deliver cross-functional GTM projects, optimize processes and systems, and rapidly resolve operational issues to enable scalable revenue growth.

Leads business management for Payer and RWD/Insights units by developing KPI frameworks, executive reporting, dashboards, forecasts, business cases, and performance insights. Partners cross-functionally with Finance, Product, Commercial, Engineering, and Customer Success to execute strategic initiatives, improve operations through AI and automation, and support M&A integration, synergy tracking, and organizational alignment.

Lead and build the revenue operations function: own HubSpot CRM, pipeline hygiene, forecasting dashboards, deal desk and RACI, comp and capacity planning, cross-functional processes between sales, supply, legal, and finance, and introduce AI-driven efficiencies to automate reporting and ops.

Support multiple senior executives by managing complex calendars, domestic and international travel, meeting follow-ups, priorities, communications, expenses, confidential information, and leadership events. Prepare executive materials, coordinate across global time zones, and build AI-powered workflows to streamline administrative processes. Partner with fellow Executive Assistants and the People Team while providing backup executive support.

Provides post-sales technical support for Telestream’s DIVA content management and video archive platform. Troubleshoots software, databases, storage, tape libraries, cloud systems, networks, integrations, and media workflows across Windows and Linux environments. Manages customer cases, SLAs, escalations, documentation, and engineering collaboration using Salesforce, Jira, and Confluence. Participates in global on-call support and contributes to knowledge-base content and customer advocacy.

Leads Partner Data Integrations and Operations across two teams supporting university partners. Establishes case-management, monitoring, reconciliation, service-level, onboarding, and integration standards; drives automation and process redesign; oversees SIS integrations with systems such as Slate, Banner, and Workday; advises partner IT teams; shapes data architecture and product improvements; owns strategy, KPIs, hiring, team development, and executive reporting.