Top Operations & Support Jobs in Orlando, FL

Provide expert technical support for commercial and industrial water treatment systems (UV, ion exchange, filtration, RO). Troubleshoot, manage warranty and logistics inquiries, coordinate field service and startups, interpret wiring diagrams/CAD, use Salesforce for service management, and provide on-call support. Travel ~20%.

Own and optimize DYOPATH's Salesforce platform with emphasis on CPQ/Revenue Cloud, automation (Flow Builder), integrations, data integrity, reporting, and cross-functional collaboration to drive revenue and efficiency.

Administer and maintain seller enablement platforms, handle user provisioning and support tickets, contribute to the homegrown web application (HTML/JS/Next.js/React), build dashboards and data workflows (Google Sheets/Apps Script), create automations and AI-driven efficiencies, maintain documentation and runbooks, and partner with cross-functional stakeholders.

Lead a distributed global help desk of four, own end-to-end employee IT experience, manage ticketing/SLA processes, track and improve support KPIs, implement automation and AI-assisted tools, and build proactive IT support operations and processes.

Manage the AMER Technical Support Engineering team owning L2/L3 escalation operations, ticket routing, and handoff quality. Coach and develop engineers, run escalation retrospectives, track escalation health metrics, and partner with engineering on tooling and LLM-assisted automation to improve resolution times and product feedback loops.

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Administer, maintain, and optimize enterprise time-series data historian platforms. Monitor system health, manage data ingestion and interfaces, configure tags/compression/retention, troubleshoot gaps and latency, perform upgrades/backups, enforce data governance and security, support users and teams, and recommend performance and automation improvements.

Provide end-to-end functional support for Oracle EBS and Oracle Fusion HCM (Core HR, Benefits, Compensation, Payroll). Handle incidents, requests, changes and problems; liaise with technical and service delivery teams; maintain ITSM records; drive automation and service improvements; analyze recurring issues and create knowledge articles; support presales and transitions; participate in 24x7 shift rotation.

Serve as the primary Salesforce and CPQ admin and Revenue Operations analyst, maintaining GTM systems, dashboards, and executive reports. Support sales operations, quoting/CPQ workflows, billing consistency, and ARR forecasting, drive system improvements, triage requests, and partner cross-functionally with Sales, Deal Desk, Finance, and executives.

Lead and scale patient enrollment and engagement operations: own KPIs, optimize conversion across outreach, onboarding, and orientation, manage and develop the engagement team, improve workflows and automation with product and analytics, use Salesforce and data to monitor performance, and build retention and re-engagement pathways.