Top Operations & Support Jobs in Orlando, FL

Manage day-to-day payments operations including escalation handling, rate review workflows, system/workflow updates, complex support ticket resolution, onboarding support, documentation, and surfacing recurring operational issues to leadership.

Manage end-to-end SSP partner operations, onboarding, blocklists, ads.txt audits, performance investigation, data consolidation, and cross-functional documentation to optimize publisher yield and compliance.

Provide first-line technical support for residential and small business customers across voice, data, video, and security services. Troubleshoot IPTV, POTS, DSL, and fiber broadband issues, document interactions in the service database, monitor outages, escalate as needed, and work scheduled shifts including nights, weekends, and holidays.

Support end-to-end audience and campaign setup in the OpenAP platform, maintain project records, reconcile systems, prepare client reports, and manage multiple operational workstreams with accuracy and timely communication. Grow responsibilities over time.

Provide expert technical support for commercial and industrial water treatment systems (UV, ion exchange, filtration, RO). Troubleshoot, manage warranty and logistics inquiries, coordinate field service and startups, interpret wiring diagrams/CAD, use Salesforce for service management, and provide on-call support. Travel ~20%.

Own and optimize DYOPATH's Salesforce platform with emphasis on CPQ/Revenue Cloud, automation (Flow Builder), integrations, data integrity, reporting, and cross-functional collaboration to drive revenue and efficiency.

Administer and maintain seller enablement platforms, handle user provisioning and support tickets, contribute to the homegrown web application (HTML/JS/Next.js/React), build dashboards and data workflows (Google Sheets/Apps Script), create automations and AI-driven efficiencies, maintain documentation and runbooks, and partner with cross-functional stakeholders.

Lead a distributed global help desk of four, own end-to-end employee IT experience, manage ticketing/SLA processes, track and improve support KPIs, implement automation and AI-assisted tools, and build proactive IT support operations and processes.

Manage the AMER Technical Support Engineering team owning L2/L3 escalation operations, ticket routing, and handoff quality. Coach and develop engineers, run escalation retrospectives, track escalation health metrics, and partner with engineering on tooling and LLM-assisted automation to improve resolution times and product feedback loops.

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