Top Operations & Support Jobs in Orlando, FL

Lead Revenue Operations for Support and Professional Services by building processes, systems, and reporting to improve delivery, capacity planning, SLAs, and customer outcomes. Drive cross-functional initiatives, root-cause analyses, tech-stack optimization, and handoffs across Sales, CS, and Services to connect post-sales operations to retention and revenue.

Provide hands-on technical support for Jama Connect across cloud and self-hosted environments: troubleshoot logs, APIs, configurations, installations, upgrades and migrations; reproduce and log defects; analyze Datadog and support bundles; use tools like Zendesk, IntelliJ, VirtualBox, VisualVM, and the command line; contribute documentation and participate in on-call/weekend support.

Provide remote, expert-level support for SAP IS-U and Billing across complex, integrated environments. Troubleshoot and resolve critical issues, develop and deliver fixes, create scripts to correct data, support customizations, manage key accounts, provide training, and contribute to knowledge sharing and 24x7 support operations.

Senior executive leading global revenue operations and commercial enablement. Build scalable operating models, optimize order-to-cash, CRM data governance, sales compensation, automation, and reporting to improve seller productivity, forecast accuracy, compliance, and revenue realization across the commercial lifecycle.

Analyze group health and life insurance contracts, develop RFPs and marketing presentations, support sales with timely strategic analyses, maintain client records, and leverage APIs and digital tools to optimize quoting and workflows.

Lead and scale the Strategy & Operations function as COO's operating partner. Manage ~10 FTEs, drive cross-functional projects across Operations, Product, Client Success, Finance, and People; build analyses, models, and recommendations; improve operational scalability, profitability, tooling, and processes; act as a player-coach translating frontline needs into product and operational changes.

Lead all non-customer-facing risk operations including fraud prevention, dispute resolution, and back-office processing. Own people, workflows, vendor stack, automation strategy, SLAs, QA, and regulatory defensibility across 30+ workloads. Partner with Compliance, Legal, Product, and Engineering to scale operations, deploy AI-enabled tooling, and maintain measurable metrics like chargeback win rate and dispute cycle time.

Lead workforce processes, staffing, payroll, invoicing, safety compliance, SOPs, and cross-functional coordination for the Animal Relocation program. Manage recruiting/onboarding, LMS training tracking, internal communications, event logistics, resource allocation, and support disaster response and transport operations while ensuring regulatory and safety compliance.

Provide frontline support to sellers via phone, email, and live chat; manage orders, shipping labels, returns, and account records; follow up on inventory and shipments; resolve incidents efficiently; help optimize customer experience processes and tools; work weekends and holidays on a rotating basis.

Lead design and build of end-to-end growth operating systems connecting marketing, sales, partners, product and engineering. Own CRM, analytics, forecasting, AI-assisted workflows, dashboards, and processes from lead to activation to expansion to drive repeatable revenue and product adoption.