Top Operations & Support Jobs in Orlando, FL

Leads business operations, delivery, staffing, financial performance, and culture for a digital Products & Platforms pod. Owns P&L, forecasting, resource planning, client growth, scoping, SOWs, technical roadmaps, project health, risk mitigation, and executive stakeholder relationships. Partners with design, engineering, strategy, HR, and leadership to deliver complex digital products and platforms profitably and predictably.

Provides first-line product support for clinical and operational teams through ticket triage, troubleshooting, issue reproduction, documentation, escalation, and incident communications. Investigates application logs and dashboards, follows runbooks, identifies recurring issues, and partners with engineering and product teams on systemic improvements. Maintains quality-system records for regulated medical devices and handles privacy-sensitive patient data cases while meeting service-level targets.

Designs and documents future-state revenue processes, operating frameworks, data standards, and AI-ready workflows across the GTM lifecycle. Owns process governance, CRM and CPQ requirements, data flows, automation opportunities, tool rationalization, KPI definition, UAT, rollout, and change adoption. Partners with senior stakeholders, Analytics, Enablement, and GTM Systems to improve process performance, data quality, and operational scalability.

Reviews and routes documents, scans and organizes records, manages incoming and outgoing mail, and distributes packages and deliveries. The role requires accurate information processing, confidentiality, attention to detail, strong organization, English proofreading skills, basic HIPAA knowledge, proficiency with Microsoft Office, and the ability to manage multiple priorities in an office environment.

Leads the Consolidated Assignments workload team while maintaining 50% personal production. Coordinates fingerprint machine allocations, monitors asset pipelines, reviews workflows, ensures compliance with federal standards, mentors team members, supports onboarding, maintains procedural resources, and escalates operational issues. The role also oversees reporting, audits, process improvements, team communication, and daily operational performance.

Leads a technical customer experience team responsible for data migrations, imaging and sensor setup, server access, backups, and phone/DNS cutovers before dental practice go-lives. Coaches specialists, manages escalations, improves migration playbooks and processes, tracks operational metrics, and partners with Onboarding, Product, and Engineering. The role requires hands-on technical knowledge of PowerShell, virtual machines, remote desktop tools, server troubleshooting, and dental imaging environments, along with flexibility for night and weekend migration coverage.

Manage supplier onboarding from engagement to activation, serve as primary supplier contact, ensure content quality and technical integration, track KPIs, troubleshoot onboarding issues, and recommend process improvements.

Lead ERP implementation and optimization for project and product cost management in a capital equipment environment. Map and redesign processes, gather requirements, configure functional modules, perform data migration and testing, recommend out-of-the-box vs custom solutions, produce training and change management materials, and support end-user adoption.

Provide high-level administrative support to the CEO office in a Co-CEO model: manage complex calendars, coordinate domestic and international travel (commercial and private aviation), prepare briefing materials, oversee budgets/expenses, track projects and events, and liaise with stakeholders to streamline executive operations.

Owns healthcare and telehealth operations across clinical, provider, pharmacy, fulfillment, customer support, and technology partners. Responsibilities include managing workflows and SLAs, resolving complex patient and partner issues, developing SOPs and playbooks, preparing launches, monitoring operational metrics, and building scalable processes in an ambiguous, regulated environment.