Top Operations & Support Jobs in Orlando, FL

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provides first-touch technical and account support for Jamf customers through phone, chat, and email. Diagnoses and resolves installation, troubleshooting, integration, workflow, and account issues; escalates requests when needed; and guides customers toward effective solutions. The role requires learning Jamf products, maintaining current technical knowledge, participating in training, and delivering empathetic, accurate customer experiences while working a fixed weekday schedule.

Evaluates domestic, international, military, and nontraditional academic records to determine transfer-credit applicability, admission eligibility, degree requirements, and course equivalencies. Prepares and verifies academic advisement reports, updates student records, processes waivers and credit-by-examination requests, and supports program changes. Communicates policies and solutions to students, faculty, advisors, and staff while maintaining accurate, confidential records and collaborating with Registrar’s Office departments.

Manage the Non-Funded Support Team ensuring timely dispositioning, regulatory compliance (ECOA, FCRA, adverse action), oversight of LOS pipelines, JIRA-based risk lifecycle tasks, UAT and post-implementation validation, and act as primary stakeholder for audits, exams, and compliance inquiries.

Own revenue operations infrastructure across new business, renewals, upsell, and self-service growth. Manage CRM governance, quoting, deal desk workflows, quote-to-cash operations, subscription billing, churn and expansion analysis, forecasting, dashboards, and revenue systems. Partner cross-functionally with Sales, Account Management, Growth Engineering, and Systems Engineering to improve processes, surface risks and opportunities, and maintain reliable commercial reporting.

Lead Replicant’s business operating system, including company priorities, OKRs, business reviews, metrics, trade-offs, and cross-functional planning. Partner with executives, Finance, Data Engineering, and functional leaders to diagnose execution barriers, structure strategic initiatives, measure impact, and drive results. The role also addresses company-level questions involving customer time to value, product investment outcomes, pricing, packaging, and AI investment returns. Initially operating as a team of one, the Director will build the function over time.

Provide executive support (inbox triage, calendar management, meeting prep, travel logistics) while coordinating CMS publishing, content workflows, design liaison, project trackers, and client communications. Maintain content calendars, perform light editing/proofreading, compile analytics snapshots, and ensure timely delivery across editorial and client campaigns.

Summer internship involving hands-on projects across actuarial processes, reporting, accounting, claims handling, underwriting, and IT. Interns receive mentorship, professional development, networking opportunities, and exposure to multiple departments while contributing to meaningful business challenges. The program runs from May through August 2027, with opportunities for interns to return during academic breaks.

Entry-level claims representative responsible for investigating and evaluating minor-to-moderate claims, determining coverage, liability, and damages, communicating with customers, documenting investigations, managing claim statuses, and issuing authorized payments. The role includes training in claims handling, negotiations, settlements, diary management, and resolution procedures. Success requires strong customer service, organization, communication, analytical thinking, conflict resolution, and the ability to manage high claim volumes and frequent interruptions.

Leads CentralSquare’s customer-facing Product Support organization across public-sector product lines. Responsibilities include hiring, coaching, staffing, cost management, escalation handling, Salesforce Service Cloud ownership, workforce planning, KPI and SLA management, and customer communications. The role also leads workforce and workflow transformation involving AI-assisted deflection, agent-assist, and automated triage, while partnering with IT, Support Operations, Product, Engineering, Knowledge, and Quality teams to improve customer satisfaction, resolution times, productivity, and product feedback loops.

Processes high-volume investment operations cases, including account updates, asset transfers, ACH disputes, rollovers, account reviews, and legal levy inquiries. Supports account security investigations, verifies documentation, resolves customer issues, and protects against fraud. Communicates with customers, collaborates with Advisors, Risk, and other teams, and helps improve operational workflows. Flexible availability may include evenings, weekends, and holidays.