Top Operations & Support Jobs in Orlando, FL

Lead Replicant’s business operating system, including company priorities, OKRs, business reviews, metrics, trade-offs, and cross-functional planning. Partner with executives, Finance, Data Engineering, and functional leaders to diagnose execution barriers, structure strategic initiatives, measure impact, and drive results. The role also addresses company-level questions involving customer time to value, product investment outcomes, pricing, packaging, and AI investment returns. Initially operating as a team of one, the Director will build the function over time.

Provide executive support (inbox triage, calendar management, meeting prep, travel logistics) while coordinating CMS publishing, content workflows, design liaison, project trackers, and client communications. Maintain content calendars, perform light editing/proofreading, compile analytics snapshots, and ensure timely delivery across editorial and client campaigns.

Summer internship involving hands-on projects across actuarial processes, reporting, accounting, claims handling, underwriting, and IT. Interns receive mentorship, professional development, networking opportunities, and exposure to multiple departments while contributing to meaningful business challenges. The program runs from May through August 2027, with opportunities for interns to return during academic breaks.

Entry-level claims representative responsible for investigating and evaluating minor-to-moderate claims, determining coverage, liability, and damages, communicating with customers, documenting investigations, managing claim statuses, and issuing authorized payments. The role includes training in claims handling, negotiations, settlements, diary management, and resolution procedures. Success requires strong customer service, organization, communication, analytical thinking, conflict resolution, and the ability to manage high claim volumes and frequent interruptions.

Leads CentralSquare’s customer-facing Product Support organization across public-sector product lines. Responsibilities include hiring, coaching, staffing, cost management, escalation handling, Salesforce Service Cloud ownership, workforce planning, KPI and SLA management, and customer communications. The role also leads workforce and workflow transformation involving AI-assisted deflection, agent-assist, and automated triage, while partnering with IT, Support Operations, Product, Engineering, Knowledge, and Quality teams to improve customer satisfaction, resolution times, productivity, and product feedback loops.

Processes high-volume investment operations cases, including account updates, asset transfers, ACH disputes, rollovers, account reviews, and legal levy inquiries. Supports account security investigations, verifies documentation, resolves customer issues, and protects against fraud. Communicates with customers, collaborates with Advisors, Risk, and other teams, and helps improve operational workflows. Flexible availability may include evenings, weekends, and holidays.

Provides empathetic customer and agent support through inbound calls and email. Resolves inquiries involving web technical support, demographic updates, retirement pension plans, and transactional service requests. Researches issues, delivers one-call resolutions, manages escalations, coordinates with internal support functions, and maintains service and quality goals. Identifies customer experience improvements while navigating multiple systems and collaborating with stakeholders.

Owns staffing and capacity visibility across Content teams, including resource allocations, skill sets, utilization, contractor support, effort estimation, and build tracking. Applies standardized planning processes, maintains operational standards, leads collaboration networks, and reports capacity and process metrics to leadership. Partners with business process, finance, and cross-functional stakeholders to align resource plans with governance, budgets, and capitalization requirements.

Processes and reconciles new and renewal customer orders, maintains accurate Salesforce and finance data, resolves discrepancies, communicates order information, provides customer documentation, monitors reports and escalations, and collaborates with Sales, Finance, Operations, and Partner Success teams to improve order-management processes.

The Director of Business Operations will establish Replicant’s operating system, including priority setting, OKRs, business reviews, metrics, and cross-functional planning. Reporting to the CFO, this role will lead strategic initiatives, diagnose execution barriers, align functional goals with budgets, and measure business impact. The director will partner with executive leadership, Finance, Data Engineering, and functional teams to improve decision-making, customer time to value, pricing, AI investment returns, and company-wide execution. The role begins as an individual contributor and will grow the business operations function.

Drafts, edits, formats, and reviews policies, procedures, reports, inquiries, and executive communications for a federal agency. Manages document approval and clearance processes, conducts policy research, supports FOIA and congressional responses, coordinates stakeholder reviews, and maintains document and knowledge management processes. The role also supports interagency coordination, briefing materials, talking points, and special projects.

Analyzes and improves business and technical processes supporting Department of State Consular Affairs missions. Develops strategy, identifies efficiency and compliance opportunities, advises leadership, supports capture and proposal activities, aligns organizational capabilities with client needs, and leads mission-focused teams through continuous improvement and regulatory change initiatives.

Supports the CEO, CGO, CFO, and Chief Network Officer by managing complex calendars, travel, board logistics, communications, leadership meetings, and follow-through. Leads San Francisco workplace operations, vendor relations, visitor experience, and office culture. Owns strategy, budgeting, and execution for company and team offsites, while coordinating cross-functional initiatives and maintaining discretion in a high-growth, remote-first environment.