Top Operations & Support Jobs in Orlando, FL

Processes high-volume investment operations cases, including account updates, asset transfers, ACH disputes, rollovers, account reviews, and legal levy inquiries. Supports account security investigations, verifies documentation, resolves customer issues, and protects against fraud. Communicates with customers, collaborates with Advisors, Risk, and other teams, and helps improve operational workflows. Flexible availability may include evenings, weekends, and holidays.

Provides empathetic customer and agent support through inbound calls and email. Resolves inquiries involving web technical support, demographic updates, retirement pension plans, and transactional service requests. Researches issues, delivers one-call resolutions, manages escalations, coordinates with internal support functions, and maintains service and quality goals. Identifies customer experience improvements while navigating multiple systems and collaborating with stakeholders.

Owns staffing and capacity visibility across Content teams, including resource allocations, skill sets, utilization, contractor support, effort estimation, and build tracking. Applies standardized planning processes, maintains operational standards, leads collaboration networks, and reports capacity and process metrics to leadership. Partners with business process, finance, and cross-functional stakeholders to align resource plans with governance, budgets, and capitalization requirements.

Processes and reconciles new and renewal customer orders, maintains accurate Salesforce and finance data, resolves discrepancies, communicates order information, provides customer documentation, monitors reports and escalations, and collaborates with Sales, Finance, Operations, and Partner Success teams to improve order-management processes.

The Director of Business Operations will establish Replicant’s operating system, including priority setting, OKRs, business reviews, metrics, and cross-functional planning. Reporting to the CFO, this role will lead strategic initiatives, diagnose execution barriers, align functional goals with budgets, and measure business impact. The director will partner with executive leadership, Finance, Data Engineering, and functional teams to improve decision-making, customer time to value, pricing, AI investment returns, and company-wide execution. The role begins as an individual contributor and will grow the business operations function.

Drafts, edits, formats, and reviews policies, procedures, reports, inquiries, and executive communications for a federal agency. Manages document approval and clearance processes, conducts policy research, supports FOIA and congressional responses, coordinates stakeholder reviews, and maintains document and knowledge management processes. The role also supports interagency coordination, briefing materials, talking points, and special projects.

Analyzes and improves business and technical processes supporting Department of State Consular Affairs missions. Develops strategy, identifies efficiency and compliance opportunities, advises leadership, supports capture and proposal activities, aligns organizational capabilities with client needs, and leads mission-focused teams through continuous improvement and regulatory change initiatives.

Supports the CEO, CGO, CFO, and Chief Network Officer by managing complex calendars, travel, board logistics, communications, leadership meetings, and follow-through. Leads San Francisco workplace operations, vendor relations, visitor experience, and office culture. Owns strategy, budgeting, and execution for company and team offsites, while coordinating cross-functional initiatives and maintaining discretion in a high-growth, remote-first environment.

Supports the Transition Manager in managing end-to-end onboarding and transitions for Private Wealth Advisors, advisor teams, and their books of business. Coordinates stakeholders, gathers documentation, prepares technology and operational readiness, explains policies and requirements, resolves issues, and delivers a high-touch concierge onboarding experience. The role requires strong organization, communication, relationship management, financial industry knowledge, and travel for advisor transitions and onboarding activities.

Provides comprehensive administrative and office management support for a Capital Markets/Advisory team. Responsibilities include stakeholder communication, calendar and travel planning, expense management, invoice processing, supplies and printer coordination, conference registrations, presentation preparation, business continuity support, and oversight of office maintenance issues. The role requires discretion, strong communication, organization, multitasking, problem-solving, and attention to deadlines and confidentiality.

Lead the internal IT organization for a remote cybersecurity SaaS company. Own IT strategy, service delivery, infrastructure, corporate systems, help desk, security controls, vendor relationships, budgets, and operational processes. Build and develop distributed teams, oversee technology platforms and employee onboarding, manage incidents, define service metrics, and partner with Security, Engineering, People, and Finance to deliver reliable, secure employee technology experiences.

Lead company-wide operations infrastructure for a rapidly scaling, remote-first AI company. Own operating cadence, OKR and workforce planning, systems of record, organizational governance, knowledge management, and internal AI enablement. Build an operations center of excellence, deploy strategic generalists against cross-functional priorities, establish repeatable practices, and influence founders and functional leaders in a high-velocity environment.

Owns CX quality assurance across multiple support teams and channels, including interaction audits, scorecards, calibration, coaching, reporting, and QA automation. Manages lab and phlebotomy partner relationships, diagnostics metrics, escalations, and issue resolution. Works directly in Zendesk handling complex member inquiries, supports franchise-center teams and RNs, maintains documentation, and contributes to training and process improvement.