Top Operations & Support Jobs in Orlando, FL

The Director of Business Operations will establish Replicant’s operating system, including priority setting, OKRs, business reviews, metrics, and cross-functional planning. Reporting to the CFO, this role will lead strategic initiatives, diagnose execution barriers, align functional goals with budgets, and measure business impact. The director will partner with executive leadership, Finance, Data Engineering, and functional teams to improve decision-making, customer time to value, pricing, AI investment returns, and company-wide execution. The role begins as an individual contributor and will grow the business operations function.

Drafts, edits, formats, and reviews policies, procedures, reports, inquiries, and executive communications for a federal agency. Manages document approval and clearance processes, conducts policy research, supports FOIA and congressional responses, coordinates stakeholder reviews, and maintains document and knowledge management processes. The role also supports interagency coordination, briefing materials, talking points, and special projects.

Analyzes and improves business and technical processes supporting Department of State Consular Affairs missions. Develops strategy, identifies efficiency and compliance opportunities, advises leadership, supports capture and proposal activities, aligns organizational capabilities with client needs, and leads mission-focused teams through continuous improvement and regulatory change initiatives.

Supports the CEO, CGO, CFO, and Chief Network Officer by managing complex calendars, travel, board logistics, communications, leadership meetings, and follow-through. Leads San Francisco workplace operations, vendor relations, visitor experience, and office culture. Owns strategy, budgeting, and execution for company and team offsites, while coordinating cross-functional initiatives and maintaining discretion in a high-growth, remote-first environment.

Supports the Transition Manager in managing end-to-end onboarding and transitions for Private Wealth Advisors, advisor teams, and their books of business. Coordinates stakeholders, gathers documentation, prepares technology and operational readiness, explains policies and requirements, resolves issues, and delivers a high-touch concierge onboarding experience. The role requires strong organization, communication, relationship management, financial industry knowledge, and travel for advisor transitions and onboarding activities.

Provides comprehensive administrative and office management support for a Capital Markets/Advisory team. Responsibilities include stakeholder communication, calendar and travel planning, expense management, invoice processing, supplies and printer coordination, conference registrations, presentation preparation, business continuity support, and oversight of office maintenance issues. The role requires discretion, strong communication, organization, multitasking, problem-solving, and attention to deadlines and confidentiality.

Lead the internal IT organization for a remote cybersecurity SaaS company. Own IT strategy, service delivery, infrastructure, corporate systems, help desk, security controls, vendor relationships, budgets, and operational processes. Build and develop distributed teams, oversee technology platforms and employee onboarding, manage incidents, define service metrics, and partner with Security, Engineering, People, and Finance to deliver reliable, secure employee technology experiences.

Lead company-wide operations infrastructure for a rapidly scaling, remote-first AI company. Own operating cadence, OKR and workforce planning, systems of record, organizational governance, knowledge management, and internal AI enablement. Build an operations center of excellence, deploy strategic generalists against cross-functional priorities, establish repeatable practices, and influence founders and functional leaders in a high-velocity environment.

Leads the Policy Administration team, overseeing daily operations, staffing, escalations, customer support procedures, and policy servicing. Drives process improvement, workflow innovation, issue resolution, and cross-functional collaboration with product, engineering, compliance, sales, underwriting, and carrier partners. Monitors metrics, prepares reports, uses data to guide decisions, manages Jira tickets, and recruits and develops team members. Requires life insurance knowledge, operational leadership, process improvement experience, and Salesforce or comparable support software proficiency.

Owns CX quality assurance across multiple support teams and channels, including interaction audits, scorecards, calibration, coaching, reporting, and QA automation. Manages lab and phlebotomy partner relationships, diagnostics metrics, escalations, and issue resolution. Works directly in Zendesk handling complex member inquiries, supports franchise-center teams and RNs, maintains documentation, and contributes to training and process improvement.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Configures, supports, and troubleshoots business applications while serving as the primary IT contact for assigned business areas. Partners with users and technical teams to resolve complex issues, improve system functionality, document solutions, and support organizational projects. The role also mentors less experienced administrators, develops procedures and training materials, tracks incidents, and recommends system changes to reduce recurring problems.