Top Operations & Support Jobs in Orlando, FL

Respond to client billing inquiries via phone and email, act as billing liaison, follow up on returned claims, track billing/payment status, troubleshoot account and benefits issues, and collaborate with internal billing, provider, customer success, and technical teams to resolve cases and identify product improvements.

Manage terminations and deconversions of 401(k) plans: own caseload in Salesforce and Jira, coordinate cross-team ticketing, communicate with sponsors and recordkeepers, verify documentation and payroll/blackout dates, configure termination activities, reconcile cash/fund imbalances, process financial transactions and liquidations, prepare Snowflake/HEX reports, research ROTH basis, and perform audits and root-cause analysis to reduce churn.

Oversee state insurance filing activities to ensure product regulatory compliance. Review state requirements, draft and revise policy forms, manage filings (SERFF and others), coordinate with cross-functional teams, serve as regulator liaison, maintain filing documentation and governance, support audits and market conduct exams, and ensure systems accurately reflect filing status to enable timely approvals and minimize regulatory risk.

Use AI and Zendesk analytics to identify support trends and root causes, coordinate with Product/Engineering, monitor reviews, manage international partner communications, and maintain troubleshooting guides and help content to improve customer experience and operational processes.

Manage a portfolio of General Liability and Excess claims, oversee TPAs, develop defense strategies for litigated claims, analyze coverage, coach claim professionals, and collaborate with underwriting, actuarial, and technology teams to improve claims workflows and outcomes.

Lead and scale day-to-day IT support for a fully remote workforce. Supervise helpdesk staff, manage ticket queues and SLAs, act as Tier 2/3 escalation, administer Google Workspace and endpoints (Windows/macOS), support SaaS apps and MDM, improve workflows and documentation, and onboard/offboard employees.

Lead and supervise ServiceNow platform operations and a team of analysts/developers. Oversee configuration, integrations, governance, CAB, incident management, SLAs/KPIs, reporting, and continuous improvement while supporting hiring, training, and executive reporting.

As a Senior Executive Business Partner, you will support the Chief Revenue Officer by managing their schedule, overseeing travel logistics, and facilitating communication across teams while anticipating needs and providing professional, high-quality service.

Provide technical customer support for Deluxe ImageRPS, monitor and manage incoming support tickets, troubleshoot remittance processing and file ingestion issues, document actions and communications, meet SLA and performance metrics, participate in client calls, and pursue ongoing product training.

Provide person-centered inbound and outbound call support to match care seekers with long-term care providers. Fact-find, negotiate pricing, document interactions, route transactions, prevent escalations, and support pilots while meeting call center metrics.

Provide remote technical support for a telehealth platform: troubleshoot login, connectivity, and system errors; guide users through features; document issues and escalate complex problems to engineering; collaborate with product teams to improve user experience.