Top Director of Operations Jobs

Leads day-to-day sports ticket operations for the Brooklyn Nets and New York Liberty. Oversees priorities, team execution, ticketing technology strategy, data governance, process improvements, and cross-functional initiatives. Partners with sales, finance, analytics, marketing, technology, membership services, and Ticketmaster to support revenue and fan experience goals. Develops team members and drives operational standards, efficiency, and continuous improvement.

Leads enterprise IT operations spanning infrastructure, cloud, networks, servers, storage, workplace technology, service desk, and managed service providers. Establishes technology roadmaps, governance, service management, architecture, security, compliance, disaster recovery, vendor performance, and operational budgets. Oversees managers and technical teams, directs major incident resolution, supports regulated pharmaceutical operations, and ensures infrastructure practices meet GxP, CSA, CSV, and 21 CFR Part 11 requirements.

Leads engineering operations across DevOps, platform engineering, infrastructure, security operations, QA, CI/CD, and observability. Owns organizational strategy, technical architecture, budgets, cloud infrastructure, developer platforms, security compliance, incident response, SRE practices, testing automation, and developer experience. Establishes reliability and productivity metrics, improves deployment velocity, manages engineering teams, and partners with executives and cross-functional stakeholders to scale secure, resilient systems.

Lead operations for MCI’s Wichita site, managing managers and frontline teams of 100+ while overseeing budgets, P&L, workforce planning, quality, productivity, sales forecasts, KPIs, SLAs, customer satisfaction, building operations, and process improvements. The role requires strong commercial judgment, stakeholder management, and the ability to drive performance in a high-volume service environment.

Leads enterprise HR service delivery across HR business partnering, HRIS, benefits, compensation, compliance, and employee relations. Oversees HR teams, operational KPIs, process improvement, complex investigations, employment-law compliance, HR technology optimization, workforce data governance, compensation and benefits administration, budgeting, and risk mitigation. The role advises leaders, strengthens HR systems, and ensures consistent, compliant practices across a geographically dispersed workforce.

Leads the Life and Annuity compliance program’s operating rhythm, executive reporting, monitoring and testing, remediation tracking, audit readiness, and integration of acquired business units. Drives cross-functional compliance initiatives, maintains procedures and governance materials, identifies automation opportunities, and leads the compliance operations team. The role requires strong analytical, organizational, communication, program management, and people leadership skills in a fast-growth insurance environment.

Leads the Life and Annuity compliance operating rhythm, including governance, executive reporting, monitoring, testing, remediation, and audit-ready documentation. Owns compliance integration for acquired business units, coordinating cross-functional adoption and remediation plans. Drives initiatives to closure without direct authority, maintains procedures, identifies automation opportunities, and leads the compliance operations team. The role requires strong analytics, executive communication, organizational discipline, and experience with insurance compliance, GRC reporting, and acquisition integration.

Lead multi-branch operations to ensure safe, compliant, and efficient home infusion and pharmacy services. Drive financial performance, market development, staffing, accreditation, and quality improvement across multiple sites while partnering with sales and ensuring regulatory compliance.

Leads multi-year campaign communications, proposal development, executive positioning, donor engagement materials, and campaign storytelling. Oversees timelines, workflows, reporting, operational processes, and implementation activities while coordinating with executive leadership, marketing, fundraisers, donors, volunteers, and community partners. Develops strategic communications, presentations, event narratives, stewardship materials, and standard operating procedures to strengthen campaign execution, visibility, and fundraising outcomes.

Manages day-to-day operations for a multi-year fundraising campaign, including CRM data, reporting, pledge tracking, reconciliation, project timelines, cross-functional coordination, meetings, proposals, events, documentation, and workflow improvements. The role ensures campaign information is accurate, deliverables remain on schedule, stakeholders stay aligned, and donor engagement and event activities are effectively supported.

Leads end-to-end fraud operations, including Level 1 alert operations, Level 2 investigations, fraud intelligence, queue management, escalations, service levels, and operational risk response. Manages subordinate managers, establishes investigative and documentation standards, monitors KPIs and KRIs, supports audits and OCC examinations, and partners on detection, controls, quality assurance, and regulatory referrals. Drives continuous improvement while developing fraud operations talent and ensuring examination-ready execution.

Leads a team of programmatic traders managing large-scale CPM and spend-based campaigns. Oversees trafficking, QA, pacing, optimization, budget reconciliation, client escalations, training, SOP development, and cross-functional support. Owns the team’s AI and automation roadmap, redesigning workflows to improve efficiency and strategic output. Serves as a programmatic subject matter expert while supporting sales proposals, reporting, client strategy, and campaign innovation.

Lead and manage day-to-day operations, ensure regulatory compliance, monitor metrics, drive process improvements, develop management talent, and lead cross-enterprise projects to deliver client-centric, low-risk services.

Leads a business operations team supporting sales through pipeline analytics, forecasting, territory and quota planning, reporting, dashboards, and executive communication. Partners with Sales, Finance, Revenue Operations, Customer Success, and Marketing to improve processes, standardize metrics, manage operating rhythms, and deliver strategic initiatives. Oversees managers and analysts, headcount planning, performance development, and cross-regional operational consistency.

Lead the Technical Solutions Operations PMO to build scalable operating models, run cross-functional programs end-to-end, deploy AI-enabled workflows, measure business outcomes, represent TSO to executive stakeholders, and develop a high-performing team of senior Technical Program Managers.

Lead and scale People Operations to deliver an AI-enabled, self-service-first employee experience. Build processes, governance, KPIs, and technology integrations (HRIS, UKG, Ashby, Jira). Own service delivery, automation, data governance, compliance, analytics, and vendor management while partnering with HR, Payroll, IT, Legal, and Finance.

Leads the New York direct store delivery operation, overseeing warehouse, routing, fleet, delivery, safety, food quality, staffing, and continuous improvement. Manages operational leaders and frontline teams while ensuring customer service, productivity, inventory accuracy, regulatory compliance, and SQF certification. Partners cross-functionally on capacity planning, workforce development, service disruptions, and growth. This is an on-site Bronx leadership role requiring occasional overnight travel and flexibility for operational needs.

Leads enterprise identity and access management strategy, architecture, engineering, governance, and daily operations. Oversees identity lifecycle automation, access models, authentication, privileged access, certifications, audit controls, service levels, and operational teams. Owns the identity roadmap, ensures least-privilege compliance, partners with HR, security, audit, and application teams, and provides technical leadership for broader technology implementations and integrations.

Leads strategic and business operations for Litigation Support, partnering with leadership on priorities, reporting, process design, quality, hiring, team transitions, and growth. Owns cross-functional projects, operational improvements, SLA and productivity frameworks, executive reporting, product and technical requirements, and expansion into new jurisdictions. Develops expertise in court filing and Service of Process rules to create scalable workflows, SOPs, training, and playbooks.

The Senior Director of Central Operations will lead the transformation of operations, focusing on AI and automation, build a high-performing team, drive operational excellence, manage KPI frameworks, and oversee tools and learning initiatives.

Leads global enterprise and rig technology operations, including networks, connectivity, datacenters, cloud, hosting, security, and rig platforms. Owns 24x7 follow-the-sun operations, infrastructure strategy, reliability, incident response, disaster recovery, governance, vendor performance, post-merger integration, budgeting, and executive communications. Manages geographically distributed technical teams and ensures secure, scalable technology supporting drilling-critical operations worldwide.

Lead and scale Runwise's Revenue Operations: own forecasting, territory and quota planning, pipeline management, GTM systems and data governance, build RevOps processes and team, deliver insights and reporting, and partner cross-functionally to drive predictable national revenue growth.

Leads Customer Experience Operations and Service Delivery across Vantage’s hyperscale customer portfolio. Owns the CE operating model, ServiceNow service desk and customer portal strategy, dashboards, KPI governance, customer health reporting, workflow automation, escalation processes, and executive visibility. Establishes scalable governance, standardizes cross-functional workflows, improves service quality, and coordinates strategic account initiatives across Sales, Operations, IT, Security, Finance, Legal, Construction, and Engineering. Supports customer lifecycle activities from onboarding through renewals and expansion.

Leads the operational backbone of the Growth organization, managing Partner Management, Proposal Management, Technical Writing, BD Analytics, Research, and Pricing. Builds scalable processes, systems, playbooks, reporting, and team capabilities supporting business development and capture activities. Oversees proposal operations, strategic partnerships, price-to-win processes, market intelligence, and performance metrics while partnering cross-functionally with business development, engineering, finance, contracts, and legal.

Leads nonclinical toxicology operations and program management for biopharmaceutical discovery programs from late lead optimization through IND filing. Responsibilities include planning GLP and non-GLP studies, managing CROs and contracts, tracking budgets and timelines, coordinating cross-functional teams, maintaining program dashboards and risk registers, supporting regulatory submissions, and driving milestone and decision-making processes across toxicology, DMPK, pharmacology, CMC, chemistry, and regulatory functions.