Top Director of Operations Jobs

Lead design and scaled delivery of agentic AI workflows across Citi Operations, embedding AI-driven automation into production. Define strategy, governance, metrics, and measurement frameworks; partner with Product, Technology, Risk and Operations to redesign processes; manage pilots to production at scale; and lead multiple senior operations managers to achieve measurable operational outcomes.

Lead global manufacturing operations to drive efficiency, quality, and growth. Develop and execute operational strategies, oversee multi-region daily operations, champion continuous improvement (Lean, Six Sigma), optimize supply chain and logistics, enforce regulatory and quality compliance, manage budgeting and vendor relationships, implement digital transformation, and build high-performing global teams while mitigating operational risks and improving KPIs.

Lead on-site digital operations at the Pottsville photo studio to get items live online. Manage staffing, workflows, reporting, and cross-functional relationships; resolve escalations; mentor team leaders; drive process improvements and change leadership; provide regular updates to leadership on throughput, backlogs, and operational health.

Manage marketing project operations including campaign timelines, vendor coordination, budgeting, invoice processing, survey and rankings support, webhelp administration, and process improvements. Use AI tools for automation and collaborate across teams to ensure timely deliverables and reporting.

Manage research operations for the Inclusive Economy Lab: build and maintain knowledge management systems and onboarding, centralize research repositories, coordinate affiliate relations and speaker series, design and deliver internal evaluation and AI-use training, support project intake and selection, develop mixed-methods protocols, launch an academic conference, and ensure program quality and documentation standards.

Oversee daily operations of multiple Subway restaurants in Southeast Michigan. Coach and develop managers and staff, ensure food safety and regulatory compliance, drive sales and profitability through KPI analysis, conduct store visits, support marketing, recruit and train leadership, and implement operational improvements.

Lead enterprise-wide AI operations to embed LLMs and AI into core workflows across Editorial, Audience, Revenue, and corporate functions. Drive adoption, change management, governance, vendor rationalization, measurement of operational impact, and build enablement systems and reporting to ensure sustained organizational outcomes.

Lead Customer Success, Onboarding, and Support to reduce churn, improve retention, build scalable processes, implement KPI reporting, and drive cross-functional initiatives to improve customer lifecycle outcomes.

Lead the enterprise market intelligence function: set agenda, conduct primary and secondary research, build market models and forecasts, translate competitive insights into strategic recommendations, support executive decision-making, enable adoption across functions, build MI capabilities, and mentor/guide the MI team to inform portfolio and commercial planning.

Lead provider coaching, training, and ramping across clinics. Use performance data to create personalized development plans, design scalable education programs, build a provider community, identify and share best practices, and partner on recruiting and onboarding. Travel frequently to deliver hands-on coaching, measure training impact, and drive clinical and business performance.

Lead project lifecycle management by partnering with executives, developing project plans, ensuring alignment, and driving process improvements using Lean methodologies.

Lead and scale VEG's hospital opening program: define open-for-business strategy, manage cross-functional project timelines, oversee launch execution and procurement, partner with regional and field leaders, lead a Launch Execution team, and continuously improve NHO processes to support faster and more complex openings.

Directs national warehouse operations and client relationships, drives revenue growth and value-added solutions, implements company programs, uses Lean Six Sigma to improve efficiency, coaches site teams, enforces corrective actions, and establishes safety, quality, and financial performance metrics. Frequent travel required.

Lead and oversee HR operations including compensation, benefits, HRIS, compliance, employee relations, and facilities. Design and implement scalable HR programs, administer payroll and total rewards, manage vendors, ensure multi-state employment compliance, and use analytics and technology to inform decisions. Build and develop an HR operations team and partner across People & Culture to align strategy with operational execution.

Lead and build the RevOps function end-to-end: forecasting, CRM and quoting architecture, deal desk, territory and quota design, GTM reporting, and AI-native workflow automation. Advise CRO/CEO, operationalize consumption pricing, fix sales inefficiencies, and grow a small team to scale GTM across the US and Europe.

Lead creation and scaling of Customer Success Operations in the US: design PMO and project management standards, build project tracking/reporting and onboarding/learning systems, configure teams and resourcing, surface project status and risks to leadership, provide coaching to priority projects, and monitor team sustainability to manage burnout risk.

Oversee facility maintenance, budgets, capital planning, vendor and staff management, emergency preparedness, regulatory compliance, and renovations for an upscale senior living campus to ensure safe, sanitary, and well-maintained buildings and grounds.

Lead B2B marketing operations to optimize email and multi-touch journeys using a CDP, improve lead management (scoring, routing, attribution), drive data governance, reporting, vendor and budget management, and build a high-performing team focused on personalization, analytics, and continuous process improvement.

Lead marketing intelligence and operations for a fast-growing prestige brand. Build centralized data systems, AI tooling, dashboards, attribution models, and GTM orchestration. Own marketing planning, launch governance, budgets, and operational playbooks. Manage a small team, oversee creative and GTM operations, and drive alignment, measurement, and process modernization across marketing.

Lead global foundry partnerships, tape-out execution, and yield optimization. Own vendor performance, drive yield and failure analysis, implement SPC monitoring, validate process matching, manage fab/tool expansions and transfers, and align NPI timelines to ensure predictable high-yield production and on-time product launches.

Lead global network operations to ensure resilient, highly available network services across manufacturing sites, labs, offices, campuses, and data centers. Own incident, problem, change, and service management; drive automation, observability, and AI-enabled operations; manage monitoring, capacity, vendor SLAs, and disaster recovery. Mentor global teams, coordinate with architecture, engineering, and cybersecurity, and communicate operational health and major incident responses to senior leadership.

Lead operational strategy and daily operations for Towne Benefits, overseeing administrative, enrollment, technology, compliance, HR, and vendor teams. Drive process improvement, risk mitigation, system implementations, vendor governance, cost savings, and executive partnership to support growth and regulatory compliance while developing leadership and high-performance teams.

Lead and build an enterprise Sales Operations function to drive analytics, forecasting, market intelligence, process optimization, CRM enablement, and change management. Partner with LOBs, Sales, Product, Marketing, Finance, and Technology to improve sales productivity, pipeline visibility, and revenue performance while managing vendors, dashboards, and governance frameworks.

Lead and scale Resolve AI's revenue operations by designing forecasting, territory, capacity, compensation, deal-desk, and GTM systems. Build revenue tech architecture, surface actionable insights, improve forecast accuracy, and deploy AI-native automation and agents. Partner with Sales, Marketing, Customer Success, Finance, and leadership to translate strategy into measurable pipeline, ARR targets, and operating cadence while hiring and developing the RevOps team.

Lead global business operations teams supporting serialization compliance, freight payment, and operational efficiency. Drive strategy, process standardization, audit readiness, SLA analytics, governance, stakeholder alignment, vendor management, and continuous improvement across supply chain operations.