Top Healthtech Operations & Support Jobs

Lead student retention and satisfaction efforts including orientations, complaint resolution, and support through externships. Ensure accreditation benchmarks and exam pass rates are met, maintain campus facilities and complaint logs, oversee Gold Team, assist with LOA/session changes/withdrawals, collaborate with Career Services, Compliance, Registrar, and Campus Director on committees and reporting, and maintain student resources.

Monitor clearinghouse operations, respond to support tickets, provide phone/email/remote support, analyze database query results in Excel, assist first-level support, communicate with third parties, and help define tool/process improvements.

Handle high-volume inbound/outbound calls and emails for clinical clients, communicate urgent lab results, meet call center metrics, document interactions, process lab forms and draw entries, resolve complex inquiries, and maintain professionalism under pressure.

Provide functional and technical support for hospital applications, lead implementations and upgrades, troubleshoot and resolve system issues, document SOPs, improve business processes, coordinate with leadership/vendors, and train/mentor staff to ensure systems meet operational needs.

Manage planning, coordination, and onsite execution of annual conferences and year-round events. Oversee logistics, vendors, staffing, budgets, signage, housing, and attendee experience; serve as onsite liaison and support cross-functional teams to ensure event quality and problem resolution.

Supervise daily hospital switchboard operations, oversee telephone operators, create and maintain staffing schedules across shifts, train and support communications personnel, monitor call handling and customer service standards, assist with complex or emergency calls, maintain operational logs, and coordinate with facility management on staffing and performance.

Provide frontline hardware and software support, install and configure peripherals and workstations, perform routine system maintenance and inventory management, and offer telephone, in-person, and online support to end users.

Provide hands-on Tier 2 technical support and training for regional clinics on a rotation schedule. Monitor and manage tickets, identify trends, coordinate vendor resolutions, support Citrix, Dragon, telemedicine and A/V systems, deliver end-user training, and act as liaison for special IT projects and problem management to improve clinic workflows and customer satisfaction.

Support, configure, test, and maintain the Epic EHR and supporting systems. Build tailored workflows, document requirements, manage small-to-medium projects, lead testing and go-lives, resolve user issues, and coordinate vendor (OCHIN) updates and releases.

The role involves enhancing operational excellence, managing revenue and community functions, leading marketing campaigns, and optimizing patient acquisition funnels.