JOB SUMMARY
Responsible for the functional support of hospital applications, processes and projects, along with understanding the technical functionality of the systems and processes for the Business at Regional One Health. Has direct responsibility for analyzing process re-engineering to more effectively utilize current systems' resources in support of the initiatives of the provider application team, ensures that the system is properly maintained and all business operation needs are met. Supports the functional and technical operation of all related systems, and leads the implementation of new systems, interfaces and updates systems. Partners with ROH Leadership and customers to analyze work process design and flow, improve processes and leverage the return on technological capabilities.
Key Job Responsibilities
Essential Function
Acts independently as a functional and/or technical subject matter expert for core and advanced system functionality. Researches and identifies root causes and resolutions for system issues. Provides Leadership with recommendations to improve the functionality of the system and any additional related components. Escalates system issues with vendor and IT management as necessary.
Supports the IT applications analyst staff to ensure that products and services are delivered in accordance with goals and objectives. Provides guidance to staff involved with assigned projects.
Acts as a liaison to coordinate and implement IT systems, applications, and services.
Advises or performs corrections to data as the business requires. Ensures that all proper approvals and documentation is on file for all corrections made in accordance with the department policy.
Proposes, documents and implements new or revised processes relating to the systems and data.
Leads project and works independently as related to new systems or upgrades to existing systems.
Acts as resource responsible for all issue resolution within the system. Works with the appropriate teams to resolve systems issues and ensure prompt resolution. Will communicates as appropriate with functional leadership to ensure confidence in the issue resolution process.
Designs, documents, and coordinates and/or manages processes and procedures related to system requirements. Maintains a directory of Standard Operating Procedures (SOP’s), updating existing SOP’s and creating new SOP’s as functionality and department direction dictate, utilizing department staff as necessary. Ensures the SOP’s accurately reflect business processes of the department; provides documentation to Internal Auditors as required.
Assists with the planning, organizing, developing and implementing corporate-wide information systems.
Essential Function
Provides appropriate controls and security necessary to ensure that software copyright/licensing agreements are complied with, according to policy.
Ensures the provision of cost efficient information services and systems. Anticipates developments in fields of information technology. Writes recommendations for management review of enhancements to existing systems through ongoing review.
Establishes and maintains effective relationships and communications within the organization, medical staff, reporting agencies, third party payers, vendors and others to provide required information and support.
Attends in-services, educational programs, conferences and other meetings as required.
Maintains professional license, certifications, reads appropriate articles, journals and other literature.
Establishes and implements short and long term strategies to deliver services to customers within reasonable schedules and budgets.
Trains and mentors employees to enhance their performance, development and work products.
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demand
N/A
Rarely
Occasionally
Frequently
Constantly
Weight
Standing
X
Walking
X
Sitting
X
Lifting
X
Carrying
X
Pushing
X
Pulling
X
Climbing
X
Balancing
X
Stooping
X
Kneeling
X
Crouching
X
Crawling
X
Reaching
X
Handling
X
Grasping
X
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demand
N/A
Rarely
Occasionally
Frequently
Constantly
Weight
Feeling
X
Talking
X
Hearing
X
Repetitive Motions
X
Eye/Hand/Foot Coordination
X
Qualifications
Education
Education Level
Education Details
Required/ Preferred
Bachelor's Degree
License, Certificate, or equivalent combination of relevant education and/or experience in Information Systems, Healthcare or related field within assigned area(s).
Required
Work Experience
Experience
Experience Details
Required/ Preferred
Minimum 3 years experience
work within Healthcare systems, Information Technology, or components system and a deep understanding of HIT and the required integration of systems.
Required
and
Prior experience with multiple system applications including Allscripts HCM, MFM, MSCM, CareLogistics is preferred.
Preferred
and
Minimum 3 years experience
A minimum of 3 years Information Technology (IT) experience is highly desirable.
Preferred
Skills Required
- Bachelor's degree in Information Systems, Healthcare, or related field (or equivalent combination of education/experience)
- License, certificate, or equivalent combination of relevant education and/or experience in Information Systems or Healthcare
- Minimum 3 years experience working within healthcare systems with deep understanding of HIT and system integration
- Maintain professional licenses or certifications and stay current with industry literature
- Prior experience with multiple system applications including Allscripts HCM, MFM, MSCM, CareLogistics
- Minimum 3 years Information Technology (IT) experience
What We Do
Regional One Health is a prominent healthcare organization in Memphis, TN, serving a five-state region. It operates the only Level I trauma center within 150 miles of Memphis, acting as the region's safety net with inpatient and outpatient services, including specialized care for trauma, burns, and neonates.
