Nabi is building a new behavioral healthcare system to serve 100M patients with exceptional care in the next 10 years. We’re starting out with building the first digital health platform for eating disorders with an agentic care model, where we empower clinicians with agents to deliver continuous care. We’ve already served tens of thousands of members and have raised over $10M from the top firms in Silicon Valley.
Why we need youThis is a founding operations role at the company. As part of this founding role, you will be tasked with setting the highest standards of operational excellence across the organization.
The core responsibility is the following: build the clinical engine that powers care. The systems and processes that you build will affect the whole patient journey, starting from the first mile (intake + patient onboarding + clinician matching) to the last mile (revenue cycle management).
You’ll work directly with the CEO, the Chief Clinical Officer, and clinical team to design and run the operational backbone of the company. This is a critical role for a strong generalist who thrives in ambiguity, builds fast, and cares deeply about healthcare done right.
What You’ll DoPatient Intake Operations: Lead and optimize new patient scheduling, referrals, and intake workflows across all channels
Eligibility & Benefits: Ensure accurate coverage checks and benefit rules for nutrition care, including referrals, telehealth policies, and plan limitations
Revenue Cycle Management: Oversee coding, claims submission, payment posting, and denial prevention to maximize successful reimbursement
Process Quality & SOPs: Build and maintain workflows, scripts, and quality standards that improve consistency, accuracy, and turnaround time
Based in or willing to relocate to San Francisco — this is an in-person role
Intellectual horsepower — signs of raw intelligence, fast learning, and sharp problem-solving
Moves fast — you thrive in ambiguity and can solve messy problems quickly
High attention to detail — we value excellence as a core value
Crisp communicator—you can distill complexity and influence decisions across various stakeholders
Strong candidates may also have
Have experience in AI, healthcare, or regulated industries
Technical or highly proficient with technical tools (SQL, Python, Retool, Zapier)
Compensation: $140K - $175K year with bonuses
Equity: meaningful equity as part of founding team
Benefits: Competitive healthcare, vision, and dental, and free lunch + dinners in the office.
Skills Required
- Experience in performance marketing
- Strong analytical and problem-solving skills
- Excellent communication skills
- Experience in AI or healthcare
- Proficiency in technical tools (e.g., SQL, Python)
What We Do
Behavioral healthcare is broken. Too often, people navigating food and body challenges are left with fragmented care, long waitlists, and treatment that doesn’t meet their real-world needs. At Nabi, we’re building something different. Our model combines the best of human connection with technology that removes barriers, creating care that is accessible, evidence-based, and centered on trust. We focus on sustainable recovery, not quick fixes, and we believe every individual deserves support that is compassionate, collaborative, and built for the long haul. We’re here to raise the standard of behavioral health - for patients, for families, and for providers.
