Top Healthtech Operations & Support Jobs

The Senior Manager, Strategic Operations at Givers will design operational systems and improve caregiver outcomes while managing complex operational initiatives, KPIs, and compliance in a tech-enabled care delivery environment.

Handle inbound calls, emails, and chats to resolve routine to moderately complex customer inquiries; process account and order changes; document interactions in CRM; escalate high-impact issues; meet service metrics and contribute feedback for process improvements.

Provide senior-level inbound customer service support in a call center environment, resolve complex escalations, coach staff, update procedures, monitor performance, collaborate cross-functionally, and support projects to improve service quality and efficiency.

Part-time IT intern providing desktop and end-user support: process service desk tickets, image and configure workstations, assist onboarding, maintain inventory and licenses, manage printers and Active Directory assignments, perform basic repairs and PC maintenance.

Provide part-time desktop and end-user IT support: manage service desk tickets, image and configure workstations, onboard new hires, maintain inventory and licenses, support printers and peripherals, perform PC maintenance and Active Directory tasks.

Provide real-time support to mobile clinicians via Slack, phone, and Zendesk; troubleshoot operational and tech issues; escalate to operations or clinical managers; document patterns and support operational projects and process documentation.

Summer temporary role supporting Railroad Accounts by learning billing and enrollment processes, mapping Senior Billing Analyst workflows, drafting and validating SOPs, creating glossaries and process inventories, and improving documentation for clarity and usability. Onsite full-time in Hartford, CT for summer 2026.

Lead cross-functional strategic initiatives for WHOOP's wholesale and retail business, own forecasting and reporting, improve operational performance, manage retailer returns analysis, support contract negotiations and market launches, build scalable processes and leverage AI/automation and BI tools to drive decision-making and growth.

Lead and scale a Revenue Operations organization for Babylist Media, building systems, processes, and a team to manage ad operations, inventory, pricing, forecasting, commission planning, and revenue recognition. Own ad-server transition (Koddi), deal desk, forecasting, reporting, and cross-functional documentation to maximize yield and streamline GTM operations.

Provide administrative support to consulting professionals including travel and calendar management, expense reporting, client deliverable preparation and quality review, meeting coordination, onboarding support, front-desk backup, and special projects. Mentor junior staff, drive internal initiatives, and partner with stakeholders to proactively address needs.

Lead and develop a 10–25 person customer service team across phone, email, chat and social media. Drive performance, coaching, quality evaluations, hiring support, reporting, process improvements, and handle escalations while supporting learning and engagement initiatives.

Provide front-line phone and web-portal support to strategic healthcare clients. Triage, document, and resolve technical and billing/revenue-cycle issues; escalate to internal teams as needed. Maintain professionalism, meet team metrics, and assist with projects assigned by management.