Top Gaming Operations & Support Jobs

Supervise count and drop team to protect assets, ensure compliance with gaming internal controls (MICS), verify and sort currency, prepare daily paperwork for accounting, order supplies, and participate in counts as needed. Reports to VP of Finance.

Lead and administer studio IT infrastructure and end-user support for ~100 seats. Manage Perforce, build/CD servers, identity, backups, security/compliance, vendor/MSP relationships, and execute migrations to colocation/cloud while maintaining documentation and onboarding/offboarding workflows.

Provide desktop and hardware/software support: install, configure, upgrade, test, and troubleshoot systems and antivirus. Create user accounts, resolve password issues, evaluate new technologies, and advise on IT requirements. Work in a casino environment and perform related duties to ensure efficient operations.

Serve as a strategic partner to the CEO and CTO, drive cross-functional initiatives, improve organizational effectiveness, lead people operations, and coordinate major company priorities to enable scalable growth.

Lead and optimize studio Floor Operations, manage and develop large teams, enforce performance and quality standards, resolve client issues, produce KPI/OKR reports, and ensure operational efficiency and compliance.

Handle inbound/outbound calls from lottery retailers, troubleshoot equipment and software issues, explain technical information to non-technical clients, dispatch technicians, and document incidents using tracking/help-desk tools under manager supervision.

The role involves supporting the CEO with executive tasks while contributing to business development activities like client research and outreach.

Counts slot drop receipts, operates and cleans optical currency counters, pulls and secures cash boxes, reads meters and drop cards, rotates between floor and count room, maintains count room cleanliness, adheres to security procedures, and is on-call for scheduled shifts.

Oversee enterprise software systems, focusing on SaaS applications, user support, data integrity, reporting, and process improvement in accounting and operational workflows.

The EVS Supervisor oversees cleaning operations, ensuring cleanliness at casino premises while delivering outstanding customer service and leading the team to meet service standards.