We are currently hiring: Full Time, Part Time & Weekend Opportunities
$16.50 per hour - Immediate start
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Tuition Reimbursement
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customer service experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills and Abilities
Knowledge of tracking software
Technical customer service skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages ( inbound/outbound ) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
Skills Required
- High school diploma or equivalent
- One (1) year prior related customer service experience
- Call tracking system experience
- Knowledge of tracking software
- Technical customer service skills
- Ability to troubleshoot technical equipment and issues
- Ability to explain technical information to non-technical clients
- Strong verbal and written communication skills
- Understanding of help desk operations, tools, methodologies and processes
- Ability to learn company software and hardware applications
- Ability to work in a team environment
- Must possess valid documentation to establish identity and U.S. employment eligibility
- Ability to pass state pre-employment background check and drug screening
What We Do
Bally’s Intralot is a newly formed company established through the combination of INTRALOT and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions. Listed on the Athens Stock Exchange, Bally’s Intralot benefits from access to international capital markets to support growth and strategic initiatives, strengthening its presence and competitiveness both locally and globally. Building on Bally’s proven digital B2C operational expertise and INTRALOT’s long-standing leadership in lottery regulated gaming across all five continents, Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. This strategic combination brings together complementary strengths to form a scaled, independent global champion, capable of addressing a significantly expanded addressable market while operating with deep regulatory expertise across multiple jurisdictions. With a unified, vertically integrated structure in the online gaming and lottery sector, a global outlook, technological excellence, and presence across all forms of modern gaming, Bally’s Intralot enables operators to modernize their retail and digital offerings, deliver personalized and responsible player experiences, and operate with greater agility and efficiency in an increasingly converging gaming ecosystem. Operating at the intersection of technology, regulation, and entertainment, Bally’s Intralot is optimally positioned to capitalize on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets. Through its global footprint, advanced technology, and commitment to long-term value creation, Bally’s Intralot aims to shape the future of regulated gaming and deliver sustainable benefits for operators, players, and communities alike.
