Modulate is looking for a Chief of Staff to serve as a strategic partner and operational extension of our executive leadership team. This role will work closely with our CEO and CTO to help ensure the organization runs smoothly as we scale, enabling leadership to focus on company strategy, fundraising, customer relationships, and other external priorities.
The ideal candidate is highly organized, people-oriented, and thrives in ambiguity. They possess exceptional judgment, a strong ownership mindset, and the ability to identify, prioritize, and solve problems before they become obstacles. This person will play a critical role in driving alignment across teams, improving organizational effectiveness, and supporting the growth and development of our employees.
This is a unique opportunity to help shape the operating model of a rapidly growing company while serving as a trusted advisor to both leadership and the broader team.
What You'll DoAct as an Extension of Executive LeadershipPartner closely with the CEO and CTO to drive key initiatives and organizational priorities.
Serve as a trusted advisor and operational thought partner across the business.
Help identify, triage, and resolve issues that require leadership attention before they become larger organizational challenges.
Ensure important initiatives continue moving forward even when executive leadership is focused on external priorities such as fundraising, partnerships, and strategic growth efforts.
Improve communication, alignment, and collaboration across teams.
Identify sources of friction, confusion, or inefficiency and proactively implement solutions.
Facilitate cross-functional coordination and help teams navigate competing priorities.
Create processes and operating rhythms that improve execution and accountability.
Help coordinate major company initiatives, including product launches, organizational changes, and strategic projects.
Track progress against company goals and ensure stakeholders remain aligned.
Provide structure and follow-through on complex, cross-functional efforts.
Own and evolve people operations functions, including performance management, employee development, career growth frameworks, and organizational planning.
Serve as a trusted resource for managers and employees on people-related matters.
Build scalable programs that strengthen company culture and employee engagement and wellbeing.
5+ years of experience in a Chief of Staff, Business Operations, People Operations, Talent Leadership, or related strategic operational role.
Exceptional organizational and prioritization skills.
Strong ownership mindset with a willingness to step into ambiguous situations and drive outcomes.
High emotional intelligence and excellent interpersonal judgment.
Experience managing sensitive people-related matters with professionalism and discretion.
Ability to influence and coordinate senior leaders across multiple functions.
Strong communication skills, both written and verbal.
Demonstrated ability to balance strategic thinking with hands-on execution.
Skills Required
- 5+ years of experience in a Chief of Staff, Business Operations, People Operations, Talent Leadership, or related strategic operational role.
- Exceptional organizational and prioritization skills.
- Strong ownership mindset with a willingness to step into ambiguous situations and drive outcomes.
- High emotional intelligence and excellent interpersonal judgment.
- Experience managing sensitive people-related matters with professionalism and discretion.
- Ability to influence and coordinate senior leaders across multiple functions.
- Strong written and verbal communication skills.
- Demonstrated ability to balance strategic thinking with hands-on execution.
What We Do
Modulate designs and builds prosocial voice intelligence, empowering platforms to transform voice interactions into safe, trustworthy experiences. Our flagship product, ToxMod, is a proactive voice moderation system that goes beyond keyword scanning. Utilizing layered machine learning models—designed to detect emotional tone, speech patterns, conversational context, and intent—ToxMod identifies toxic behaviors as they occur. This nuanced approach allows moderators and trust-and-safety teams to intervene before harm escalates, not after, significantly reducing negative interactions in real time. As of October 2024, ToxMod has moderated over 160 million hours of voice data, resulting in more than 80 million moderator interventions that make online environments safer and more welcoming for users. While gaming was our launchpad, ToxMod now extends its protection into gig economy and customer service platforms. With Confidential Connect, platforms can safeguard privacy by anonymizing phone interactions and surfacing actionable insights when harm or fraud is detected in voice communication. Our modular model architecture—with specialized detectors for emotion, deception, harassment, phishing, and more—is both highly accurate and explainable. This allows for rapid adaptation: when collaborating with a gig platform in early 2024, we stood up a fraud-detection module within a month using the same system. Beyond voice safety, Modulate empowers platforms with compliance support and community health strategies. Our tools drive insights for transparency reporting, code-of-conduct alignment, and evolving regulatory needs—like those shaped by AI policy, trust and safety frameworks, and user privacy laws. In summary: Modulate transforms voice—from chat, phone, or AI agent—to an asset for trust, safety, and user well-being. We're building tools that don’t just respond to harm—they anticipate it. Whether it’s protecting gamers, customer-care agents, gig workers, or social communities, Modulate empowers platforms to safeguard human connection in the voice-first era.
Why Work With Us
Modulate stands out by combining real-time voice‑native AI with a mission-driven focus on safety, inclusion, and explainability. Working here means building cutting-edge, trust-first technology that protects real communities—while growing in a transparent, people-centered culture that values impact just as much as innovation.
Gallery
