Top Artificial Intelligence Operations & Support Jobs

Provide day-to-day IT support for a film and TV studio, including ticket triage, workstation imaging and enrollment, account provisioning, cloud VM troubleshooting, GPU and driver support, media transfer and storage tools, meeting rooms, vendor coordination, and documentation. The role requires macOS and Windows administration, cloud platform familiarity, and on-site availability in Los Angeles, with growth potential into infrastructure engineering.

Leads company-wide operations by translating executive priorities into processes, metrics, workflows, dashboards, and cross-functional operating rhythms. Owns CRM architecture, operational tools, release and escalation processes, reporting, security and compliance coordination, and strategic initiative execution across Engineering, Sales, Marketing, Implementation, and Support. Builds the operations function and partners directly with executive leadership in a fast-growing SaaS environment.

Provide technical support for Lucidworks Fusion, helping customers configure search systems and troubleshoot complex issues across Lucene, Solr, and distributed technologies. Create knowledge-base content, collaborate with Engineering and Customer Success, communicate customer feedback, and identify opportunities for additional products and services. The role includes 24/7/365 on-call participation and supports U.S. government customers.

Manage revenue operations across Sales, Marketing, and Customer Success. Administer Salesforce and GTM systems, maintain data quality, build executive reporting, support forecasting and territory planning, improve lead routing and lifecycle processes, manage customer success reporting, operate deal desk workflows, and automate revenue processes using AI and other tools.

Lead high-priority strategic initiatives from thesis through execution, acting as a general manager for new products, channels, markets, or verticals. Develop recommendations through market sizing and competitive analysis, support company planning and KPI systems, resolve organizational friction, and provide leverage to the CEO through investor relations, board materials, and other executive priorities. The role requires strong analytical, communication, prioritization, and cross-functional execution skills in an ambiguous startup environment.

Own mid-funnel RevOps: territory planning and governance, segmentation, ownership transitions, pipeline health, forecasting hygiene, process documentation, and cross-functional governance. Partner with Sales, Finance, Customer Success, and Marketplace to define stage definitions, SLAs, coverage models, and operating cadences to make the middle of the funnel predictable and scalable.

Owns customer trial operations from intake through results delivery and deployment handoff. The role translates customer needs into workflows, scripts, metrics, and quality standards; tracks performance; diagnoses root causes; drives cross-functional corrective actions; and builds scalable playbooks, dashboards, automation, and operating systems. Requires strong operational judgment, analytical ability, customer-facing communication, and experience managing complex workflows in commercially visible environments.

Own product data and configuration management for hardware programs, including BOMs, engineering changes, revision control, document control, PLM administration, PLM-ERP integration, and traceability. Partner with engineering, manufacturing, quality, and supply chain teams to support production readiness, new product introduction, data integrity, and compliance. Generate metrics on change cycle time, configuration status, and data quality.

Administer and extend CRM, contact center, and AI-agent platforms supporting Customer Operations. Configure workflows, routing, permissions, prompts, knowledge sources, integrations, and automations. Troubleshoot data-flow issues, monitor AI performance, document system configurations, maintain runbooks, train users, evaluate tools, and translate business requirements into reliable system configurations.

Supports a Federal customer by gathering and documenting requirements, assisting with testing and validation, performing ongoing operations and maintenance, troubleshooting issues, and coordinating with customer and internal stakeholders. The role requires strong problem-solving, communication, organization, independence, and the ability to manage competing priorities in a technical environment. An active TS/SCI clearance with polygraph and successful customer crossover are required.