Top Artificial Intelligence Operations & Support Jobs

Provide high-judgment executive support to three leaders, including two co-founders. Manage calendars, communications, travel, logistics, expenses, relationship tracking, meeting preparation, and confidential information. Improve leadership operating systems, information flow, decision follow-through, and selected operational projects. The role requires exceptional prioritization, discretion, anticipation, organization, and the ability to use AI to increase leverage while supporting a frontier science and engineering organization.

Manage project document lifecycle in Aconex: verify conformity to contract and company procedures, process and release approved revisions, control issuance of drawings/specs, resolve discrepancies with engineers and vendors, audit contractor submittals, train internal and external teams, support project close-out and handover, and identify workflow improvements.

Owns the marketing operations strategy, systems architecture, data integrity, lead lifecycle, routing, attribution, reporting, governance, and marketing technology roadmap. Partners with sales and revenue operations, manages vendor decisions, ensures compliance, and leads the marketing operations team. The role requires strong HubSpot and Salesforce expertise, analytical judgment, cross-functional leadership, and the ability to align marketing and sales around reliable funnel definitions and performance metrics.

Provide Level 1 customer support for healthcare billing platform inquiries, including claims processing, product functionality, bugs, and feature feedback. Collaborate with Product, Engineering, Operations, and Billing teams to resolve issues, escalate technical tickets, and meet SLAs. Create SOPs, macros, and help-center content while improving support workflows, quality, and cross-functional processes.

Manage regional customer pricing agreements from request through approval, communication, renewal, and invoicing alignment. Maintain pricing accuracy across ERP and CRM systems, resolve customer data issues, enforce controls, and maintain audit trails. Serve as the pricing systems business owner, create reports and dashboards, support system testing, train colleagues, and lead continuous process improvements while collaborating with Sales, Customer Service, Finance, and IT.

Leads company-wide operational excellence during rapid growth, building scalable processes and coordinating Finance, Legal, People, IT, InfoSec, Compliance, and business operations. The role resolves complex cross-functional problems, supports leadership decisions, anticipates operational risks, and builds a high-performing operations team. Candidates need high-growth and global operating experience, broad ownership across multiple back-office functions, and strong people leadership. Experience in AI, data, or developer tools is advantageous.

Open application for candidates interested in joining Certa across engineering, product, customer, go-to-market, operations, or other teams. Applicants should describe their strengths, relevant accomplishments, desired problems to solve, ownership, curiosity, comfort with ambiguity, communication skills, and ability to work effectively with a distributed global team.

This is a general talent community opportunity rather than a specific open position. Lightning AI invites candidates to submit their information for consideration as future roles become available across U.S. and London hubs, with occasional remote opportunities. The company develops tools and infrastructure for building, training, and deploying AI systems and values ownership, urgency, communication, teamwork, continuous improvement, and long-term thinking.

Serve as the technical front line for customers by troubleshooting web applications, integrations, APIs, and data issues. Reproduce and diagnose bugs, distinguish configuration problems from product defects, and partner with engineering to resolve issues. Monitor support channels, meet SLAs, maintain documentation, support onboarding, and identify recurring issues and product improvements. Investigate system behavior using logs, dashboards, and SQL while helping build the company’s support function.

Own revenue operations analytics and process optimization, including bookings, upsell, renewal, and retention forecasting. Partner with sales, customer success, finance, and executives to improve workflows, Salesforce architecture, Deal Desk governance, reporting, and sales processes. Lead operational projects through implementation, documentation, and change management, while managing month-end operational reporting and close activities.