Top Artificial Intelligence Operations & Support Jobs

Analyzes incident trends, coordinates problem tickets, investigates root causes, and supports corrective actions to improve IT service reliability. Maintains ITIL-aligned documentation, dashboards, after-action reports, knowledge articles, and process improvements. Collaborates with technical teams, service desk staff, PMO, quality teams, management, and clients while tracking action items and SLA commitments. The role is primarily onsite with possible hybrid flexibility and minimal travel.

Provides technical support, implementation, maintenance, and troubleshooting for PACS/RIS and healthcare IT systems. Responsibilities include resolving escalated issues, managing support tickets, coordinating customer projects, maintaining Windows and Linux environments, supporting databases and cloud integrations, performing system upgrades, documenting solutions, training customers, and collaborating with internal technical teams. The role also supports compliance, continuous improvement, pre-sales evaluations, and on-call service coverage.

Administers Common Access Cards for installation personnel, performs DEERS updates, maintains RAPIDS and CAC equipment, manages supplies, and maintains operational hours. The role requires U.S. citizenship, an active Secret clearance, DoD Privacy Program training, medical and background screening, a valid U.S. passport, and a driver’s license. Deployment is to Kwajalein in the Marshall Islands.

Investigate and resolve complex SaaS platform, integration, API, webhook, and configuration issues for enterprise customers. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; produce actionable engineering escalations; support customers during high-pressure situations; and document resolution patterns in the knowledge base.

Manages daily San Jose office operations, including visitor reception, conference rooms, supplies, mail, shipping, vendors, lunch services, facilities issues, safety protocols, and workplace events. Partners with IT, HR, Legal, FP&A, and executive assistants to support employees and maintain a productive workplace. This fully onsite role also assists with occasional San Francisco office events and coverage.

Build and manage infrastructure, internal tools, workflows, automations, and reporting for global community programs. The role oversees application reviews, onboarding, member support, reimbursements, swag logistics, vendor coordination, events, dashboards, and ambassador support. It partners with Revenue Operations to connect program data to company systems and improve ROI tracking, while scaling operations across international programs.

Leads the cyber claims function, overseeing claims adjudication, coverage investigations, litigation, reserves, reinsurance reporting, and complex claim resolution. Manages claims professionals, external response teams, and legal counsel while ensuring regulatory compliance, customer service, and operational efficiency. Develops KPIs, controls, audits, and process improvements; monitors claim trends and costs; communicates with policyholders, brokers, reinsurers, and internal stakeholders; and supports team development and strategic initiatives.

Supports the Chief Human Resources Officer through complex calendar management, domestic travel coordination, executive communications, meeting preparation, reporting, budgeting, vendor administration, recruiting coordination, and confidential information management. The role also monitors priorities and deliverables, coordinates leadership activities, prepares presentations and reports, and facilitates communication across internal and external stakeholders.

Lead operational excellence across a portfolio of firms, from pre-acquisition diligence through post-close transformation. Assess financial and operating performance, identify high-return improvements, build transformation plans and playbooks, lead cross-firm initiatives, implement process changes, and measure cash-flow impact. Partner with firm leaders, Finance, Product Experience, systems, and commercial teams to improve profitability, productivity, service quality, and adoption. Regular travel to prospective and portfolio firms is required.

Leads Thales’s Air Sector business within Optronics & Missile Electronics, overseeing defence and aerospace portfolios spanning missile electronics, defensive aids, reconnaissance, surveillance, navigation, production, and support. Responsibilities include business strategy, financial performance, major bids, programme delivery, customer and supplier relationships, investment priorities, growth, and geographically dispersed teams.