Top Artificial Intelligence Operations & Support Jobs

Provides operational and administrative support to a senior director, including proposal preparation, business development coordination, financial tracking, budgeting, reporting, meeting coordination, document management, and project follow-up. The role supports process improvement, cross-functional communication, and organizational efficiency while handling confidential business information.

Manage complex customer incidents and escalations from triage through resolution, coordinating support, engineering, product, customers, and leadership. Lead incident communications, retrospectives, documentation, training, monitoring improvements, and process automation. Identify recurring cloud and product issues, drive operational improvement projects, mentor peers, and help shape incident management practices and tools.

Supports onboarding and contracting for new insurance agents by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, providing status updates, and processing system forms. The role also assists the Managing Partner with phone support, calendaring, and correspondence. Requires strong customer service, communication, organization, data-entry accuracy, confidentiality, and Microsoft 365 proficiency.

Owns and scales post-sale revenue operations across onboarding, adoption, renewals, customer health, risk management, and retention. Designs cross-functional workflows, improves handoffs, translates business needs into systems and automation requirements, and drives process adoption. Partners with Customer Success, Account Management, Support, Finance, Analytics, Sales, and Business Systems. The role also evaluates AI-enabled tools and leads measurable improvements in renewal execution, data quality, operational efficiency, and customer-risk management.

Provides overnight, multichannel support for business travelers by booking and modifying complex itineraries, enforcing corporate travel policies, assisting VIP executives, monitoring disruptions, and arranging safe rerouting. The role requires strong problem-solving, communication, customer service, technology, and crisis-management skills while working a 12 AM–9 AM shift.

Leads West Coast digital workplace service delivery across Pfizer sites, coordinating employees, vendors, and AI-enabled support capabilities. Drives automation, self-service, remote-first support, vendor performance, service improvement, escalations, governance, and stakeholder adoption. Uses ServiceNow, digital experience data, and AI tooling to reduce recurring demand, improve colleague experience, manage exceptions, validate vendor billing, and support transformation across a global organization.

Provides administrative support to business leaders and teams, including complex calendar management, domestic and international travel coordination, expense reporting, and event support. The role requires prioritizing competing demands, anticipating needs, communicating tactfully with internal and external stakeholders, and handling confidential information with discretion. It involves working independently and collaboratively in a fast-paced environment.

Leads multi-site operations across a geographic region, owning P&L, budgeting, EBITDA performance, technology adoption, compliance, safety, customer satisfaction, and asset health. Recruits and develops operations teams, manages labor relations, monitors dashboards and KPIs, resolves operational issues, supports client retention, and partners on new business expansion. Requires local travel across the regional portfolio and at least four days per week in the office.

Supports and optimizes Dropbox’s legal operations infrastructure, including workflows, legal technology, reporting, knowledge management, vendor engagements, and process automation. The role manages systems such as JSM, Confluence, Ironclad, and legal AI tools; coordinates with Legal, IT, Finance, Procurement, and Compliance; supports platform rollouts and user training; translates business needs into configurations; and drives projects, troubleshooting, documentation, and operational efficiency.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.