Dropbox is seeking a highly organized and strategic Legal Operations Associate to join our Legal team. This individual will play a critical role in supporting the operational infrastructure that underpins our legal function. You will manage and optimize multiple legal systems, partner cross-functionally with internal teams, and serve as a key driver of efficiency and innovation across the legal organization.
The ideal candidate brings deep experience in legal operations, is technically proficient in legal platforms like JSM, Confluence, Ironclad and legal AI tooling, like Spellbook, and thrives in a collaborative, fast-paced tech environment. This role is highly visible and provides a unique opportunity to shape how Dropbox’s Legal team operates today and scales for tomorrow.
Responsibilities- Design and lead legal team workflows, policies, and processes to improve efficiency.
- Implement and manage legal technology tools (e.g., CLM, eBilling, matter management).
- Drive legal department KPIs, reporting, and dashboards to measure performance and value.
- Support Project Hopper’s rollout and onboarding of additional Legal teams, including testing changes, documenting configurations, and training users.
- Oversee outside counsel and legal vendor engagements, onboarding, and billing.
- Manage the legal team’s tech stack and collaborate with IT as needed.
- Partner with IT, Finance, Procurement, Compliance, and other key teams on operational initiatives.
- Ensure smooth communication between Legal and business stakeholders.
- Partner with Legal teams to translate process needs into practical configurations and refine workflows based on user feedback and request trends.
- Coordinate with CIT and the Atlassian team for platform guidance, troubleshooting, integrations, and changes requiring broader technical support.
- Maintain centralized repositories for contracts, templates, policies, and legal knowledge.
- Help maintain Legal’s Confluence knowledge base, working with subject-matter owners to organize approved guidance and support self-service and AI-assisted responses.
- Lead or support legal projects from planning to execution, including process improvement and change adoption.
- Identify opportunities for automation and implement solutions to reduce manual workload.
- 3+ years of experience in legal operations, strong track record for project management, or operations roles within a legal department or law firm.
- Tech industry experience and familiarity with commercial transactions strongly preferred.
- Background experience with legal systems and technologies such as JSM, Confluence, Ironclad, Spellbook, and Brightflag knowledge are a plus, but not required.
- Strong track record for project management and process optimization.
- Excellent communication, collaboration, interpersonal and organizational skills.
- Eagerness to learn new things and ability to navigate complicated and nuanced issues.
- Familiarity with contracting and procurement processes, as well as with negotiating, drafting and advising clients on commercial contracts is a plus but not required.
- Familiarity with knowledge management, content organization and access controls.
- Ability to translate business requirements into system configurations, troubleshoot issues and document changes.
- BA/BS from a top university and excellent academic credentials.
- Strong preference for this candidate to have previously worked in tech and virtual first — to understand the fast paced style of collaborating quickly, being agile, embracing change, and knowing how to obtain urgent approvals and input.
- Hands-on JSM administration experience, including configuring and testing forms, fields, queues, workflows, routing or automation, and reporting.
- Familiarity with team-managed JSM projects and working within shared platform standards.
- Experience with Slack-based intake, Rovo or other AI-assisted knowledge and workflow tools.
AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:
- Awareness: Understand yourself and others.
- Judgment: Evaluate information and make decisions in complex situations.
- Adaptability: Learn, adjust, and stay effective through change.
- Connection: Communicate, collaborate, and build trust.
To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.
CompensationUS Zone 1
This role is not available in Zone 1
Skills Required
- 3+ years of experience in legal operations, project management, or operations within a legal department or law firm
- Strong track record in project management and process optimization
- Excellent communication, collaboration, interpersonal, and organizational skills
- Ability to learn quickly and navigate complicated and nuanced issues
- Familiarity with knowledge management, content organization, and access controls
- Ability to translate business requirements into system configurations, troubleshoot issues, and document changes
- BA/BS degree from a top university and excellent academic credentials
- Tech industry experience and familiarity with commercial transactions
- Experience with JSM, Confluence, Ironclad, Spellbook, or Brightflag
- Familiarity with contracting and procurement processes, including negotiating, drafting, and advising on commercial contracts
- Previous experience working in a technology and virtual-first environment
- Hands-on JSM administration, including configuring and testing forms, fields, queues, workflows, routing, automation, and reporting
- Familiarity with team-managed JSM projects and shared platform standards
- Experience with Slack-based intake, Rovo, or other AI-assisted knowledge and workflow tools
What the Team is Saying
Dropbox Compensation & Benefits Highlights
How does Dropbox ensure its pay and bonus plans are competitive?
Dropbox ensures base pay and bonuses are competitive by benchmarking pay using formal compensation surveys to create salary ranges and bonus targets, and conducting twice-yearly reviews aligned with performance.
Employees describe pay and bonuses as competitive and performance-driven.
Dropbox Insights
What We Do
We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself—Dropbox is ready for you.
Why Work With Us
We believe people do their best work when empowered with autonomy and harmony, and we understand there’s no substitute for human connection. Our Virtual First model combines the flexibility of remote work with the power of in-person collaboration to create the best of both worlds: a distributed workplace, anchored in community.
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Employees work remotely.
While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
