Top Artificial Intelligence Operations & Support Jobs

Provides Tier 1 technical support through phone, chat, and email, troubleshooting hardware installation, connectivity, configuration, and device-health issues. Owns cases through resolution, documents issues, escalates complex problems, processes returned devices in the Buffalo lab, and identifies trends for Product and Engineering. Creates troubleshooting documentation and helps improve support and RMA processes while meeting response, resolution, first-contact, and customer satisfaction targets.

Leads a new Contract and Billing Resolution team supporting mid-market and commercial accounts. Builds the team, playbooks, intake and routing processes, case-management systems, service levels, reporting, and root-cause analysis. Escalates complex billing and contract disputes, partners across Customer Success, Sales, Finance, Legal, and Operations, and drives improvements to reduce recurring errors and renewal risk.

Provides executive-level administrative support by managing calendars, meetings, travel, confidential information, communications, records, invoices, office resources, and follow-up activities. The role requires strong organization, discretion, adaptability, accurate documentation, and effective communication to keep executive and business operations running smoothly.

Provides administrative transaction support between Manheim, commercial clients, buyers, and physical sites. Responsibilities include verifying gate passes, generating buyer releases in AS400, maintaining Smartsheet tracking, updating vehicle notes, monitoring email and Teams channels, resolving failed PSIs, supporting title workflows, answering inquiries, coordinating escalations, and meeting established KPIs and SOP requirements.

Own regional revenue operations for the Americas by managing forecasting, pipeline analysis, performance reporting, CRM data quality, dashboards, business reviews, territory planning, and sales process improvements. Partner with sales and cross-functional leaders to improve revenue performance, standardize operations, and implement AI-assisted workflows and automation. Use Salesforce, Gong, Claude, and analytical models to provide actionable insights and improve forecast accuracy.

Provides Tier 1 and Tier 2 support across hardware, software, accounts, endpoints, networks, and business applications. Owns tickets through resolution, troubleshoots Windows and macOS issues, configures and deploys devices, supports onboarding, documents solutions, maintains knowledge articles, and improves recurring IT processes. The role also requires willingness to submit for a U.S. security clearance and is located near Long Beach, California.

Installs, configures, provisions, and maintains datacenter networking, server, storage, power, and console equipment. Manages lab inventory in NetBox, processes shipments, troubleshoots devices, builds network topologies, and assists with virtual machine provisioning in multiple virtualization environments. Provides end-user support and live technical assistance to sales engineers during customer presentations. Requires onsite full-time work, occasional travel, and the ability to handle heavy equipment.

Leads internal, temporary, and BPO customer support teams across voice, chat, and email. Owns CSAT, productivity, quality, adherence, SLA, and staffing performance; coaches employees, manages escalations, supports hiring and onboarding, partners with workforce management and QA, and leads process-improvement initiatives. The manager also uses analytics, AI, and automation tools to improve efficiency and customer experience, manages team administration, and participates in a weekend Manager on Duty rotation.

Own global Quote-to-Cash operations across bookings, billing, customer onboarding and offboarding, licensing, renewals, channel orders, and partner fulfillment. Manage KPIs, SLAs, escalations, audit controls, data integrity, and cross-functional process automation across Sales, Finance, Legal, Customer Success, IT, and RevOps. Lead and develop a two-person operations team while improving revenue accuracy, cash collection, and operational efficiency.

Provides executive administrative support to MTC leadership while coordinating daily operations, calendars, travel, meetings, communications, events, onboarding, purchasing, and cross-functional projects. The role tracks deliverables, supports business systems, manages confidential information, and improves administrative processes through digital tools, automation, and AI.