Top Artificial Intelligence Operations & Support Jobs

Business Operations Manager responsible for improving company operating rhythms, planning, reporting, cross-functional coordination, decision support, and internal processes. The role partners with leadership to translate goals into execution plans, improve visibility and accountability, identify operational bottlenecks, and use AI and automation to increase productivity across commercial, product, infrastructure, finance, and recruiting functions.

Provides technical customer support for AQUALAB instruments, software, connectivity, service requests, and self-service tools. Manages cases in Salesforce, troubleshoots issues, documents resolutions, coordinates escalations with internal teams, supports customer onboarding, and addresses shipping, repairs, and receiving concerns. The role also identifies recurring issues, recommends process improvements in Salesforce and NetSuite, and builds product expertise through ongoing training.

Provides front-line onsite and remote IT support for managed services partners. Responsibilities include troubleshooting, hardware setup, deployments, ticket and support-metric monitoring, documentation, vendor coordination, long-term solution development, and process improvement. The role requires strong Microsoft, endpoint management, cybersecurity, managed services, and communication skills, plus regular onsite work and access to a vehicle for appointments.

Partners with the Managing Director to translate priorities into owned initiatives, manage leadership operating rhythms, track portfolios and action items, coordinate cross-functional teams, and provide operational support across systems, purchasing, budgets, vendors, and office logistics. The role also manages the executive agenda and communications while improving processes across globally distributed teams.

Leads company-wide IT infrastructure, end-user technology, security operations, and DevOps support. Responsibilities include managing on-premises and cloud systems, networks, storage, identity, laptops, SaaS tools, help desk operations, onboarding, access controls, monitoring, incident response, CI/CD tooling, automation, vendors, budgets, and team growth. The role combines strategic leadership with hands-on systems configuration, troubleshooting, and automation.

Own the systems, data, planning, forecasting, and processes powering the company’s revenue engine. Lead GTM planning, executive reporting, territories, compensation, deal desk operations, CRM and revenue technology, funnel analysis, and process optimization across sales, account management, customer success, and partnerships. Build and lead a Revenue Operations team supporting scalable B2B SaaS growth.

Lead home health revenue operations teams responsible for orders management, pre-bill audits, held-claim resolution, medical records, and contract therapy workflows. Manage team performance, quality controls, SOPs, escalations, and billing readiness. Monitor operational dashboards and work queues to identify bottlenecks, improve processes, and reduce unbilled revenue. Partner with clinical, billing, product, engineering, and R&D teams to implement workflow improvements and automation.

Own internal IT across devices, Microsoft 365, identity, networking, security, backups, recovery, automation, and factory connectivity. Provision and troubleshoot hardware, administer accounts and access, resolve incidents, maintain secure and reliable systems, automate repetitive tasks, document procedures, and deliver IT projects. Work onsite with engineering, manufacturing, operations, and leadership while supporting onboarding, offboarding, compliance controls, vendor coordination, migrations, and factory improvements.

Build and own AI-powered go-to-market systems, automations, lead-generation workflows, prospecting sequences, enrichment, routing, CRM data models, integrations, and funnel analytics. The role connects marketing, sales, customer success, and engineering systems using APIs, webhooks, automation platforms, and lightweight code. It also involves experimenting with AI agents, improving data quality, mapping healthcare buying groups, measuring results, and scaling effective workflows.

Own and operate Parallel’s NYC office, managing workplace vendors, supplies, access, meals, events, visitors, candidate onsites, and onboarding. Coordinate with People Ops and office leads across locations, maintain a welcoming workplace experience, resolve issues proactively, and create scalable office processes and playbooks as the team grows.