Top Operations & Support Jobs

Provides phone and email support to customers using payment processing solutions. Responsibilities include Level I technical triage, troubleshooting, account updates, reconciliation assistance, software navigation, issue escalation, and coordination with internal teams, vendors, and partners. The role also communicates resolution progress, manages escalated interactions, and shares customer feedback to improve support processes and user experience.

Administer and maintain Jira Software, Jira Service Management, and Confluence Data Center environments. Configure permissions, workflows, schemes, automation, service desks, dashboards, and information architecture. Provide Tier 1 and Tier 2 support, monitor performance and security, manage patches, maintain configuration hygiene, and support migrations. Collaborate with cross-functional teams to translate business processes into Atlassian configurations, while developing documentation, playbooks, training, and change-management practices.

Develop and deliver small-group reading and math interventions for K-5 students requiring Tier II or Tier III support. Collaborate with teachers and special educators, monitor student progress, administer diagnostic assessments, enter data, and participate in data teams. The role also supports universal screenings and may address writing, math, and social skill development as needed.

Manages the college’s scholarship awarding system, coordinates selection committees, processes awards, maintains recipient records, and supports scholarship events and donor communications. Oversees the Advancement Office front desk, supplies, mailings, acknowledgments, and administrative tasks. Provides assistance to students and donors while supporting foundation, alumni, and college events. Requires strong organizational, communication, interpersonal, computer, and database-management skills in a professional office environment.

Supports sales representatives by processing orders, maintaining customer and job records in ServiceTitan, preparing purchase orders, coordinating with vendors, tracking materials and lead times, communicating with customers and builders, and ensuring installation readiness. The role requires strong organization, attention to detail, professional communication, and the ability to manage multiple orders and deadlines.

Provides client support through phone, chat, email, and ticket management while processing account requests and resolving routine service issues. Maintains regulatory and operational data, documents, training records, and database content across Certrec SaaS applications. Supports internal workflows through document preparation, reporting, file transfers, subscriptions, and quality assurance checks. Identifies discrepancies, updates records, follows established procedures, and collaborates with team members to ensure accurate and timely service delivery.

Provides onsite administrative and front desk support to senior government executives in a research and engineering organization. Responsibilities include visitor and security management, clearance processing, onboarding, time accounting, calendar and meeting coordination, travel arrangements, records and asset management, facility planning, procedure updates, reporting, and communications.

Provides onsite administrative and front desk support to senior government executives in a research and engineering organization. Responsibilities include visitor and security management, clearance information processing, executive calendar and meeting coordination, travel arrangements, onboarding, time accounting, records and asset management, facility planning and maintenance scheduling, report preparation, and internal communications. Requires an active TS/SCI clearance with polygraph and at least five years of relevant experience.

Summer internship providing hands-on experience through department-specific projects, research, analysis, technical work, documentation, and cross-functional collaboration. Interns participate in professional development, networking, and mentorship activities, complete a capstone project, and present findings to executive leadership. The role is on-site in Duluth, Georgia, and requires full-time college or university enrollment, basic Microsoft Office proficiency, and legal authorization to work in the United States.

Manages daily office administration supporting plant operations, including data entry, shipping, sales orders, billing, purchase orders, vendor invoices, financial close activities, accounts receivable collections, HR paperwork, payroll approvals, training coordination, reporting, and safety and environmental initiatives. Coordinates with Accounting, Sales, Operations, HR, customers, and vendors while maintaining accuracy, professionalism, and timely completion of tasks in a fast-paced manufacturing environment.

Enter incoming transformers, equipment, parts, and accessories into internal databases and designated programs. Print repair unit shop cards and review customer specifications and special instructions. The role requires close collaboration with associates in a team-oriented environment, physical ability to handle up to 50 pounds, and comfort working in extreme heat and cold.

Collects, validates, audits, and improves proprietary private-market data using internal research tools, databases, business intelligence reports, and Power BI. The role supports data quality, customer requests, team training, process improvement, cross-functional collaboration, and coordination with the Mumbai Data Operations team. It requires strong communication, organization, analytical judgment, attention to detail, and interest in financial markets.