Top Operations & Support Jobs

Monitors customer service call center quality through root cause analysis, KPI reviews, side-by-side and silent monitoring, and error trend reporting. Partners with training and management to develop corrective action plans, job aids, and improvement programs. Provides calibration feedback, statistical insights, and support to improve associate and department QA scores while maintaining effective relationships across teams.

Provides executive-level administrative, protocol, information management, scheduling, correspondence, briefing, travel, and task-tracking support to senior government and military leadership. Coordinates meetings, official engagements, records, action items, and Defense Travel System arrangements while handling sensitive or classified information. Requires strong judgment, organization, communication, and proficiency with Microsoft Office in a Department of Defense contracting environment.

Leads deal strategy and deal desk operations for complex enterprise SaaS transactions. Designs pricing, packaging, approvals, and commercial structures; validates non-standard terms; maintains Salesforce data quality; develops AI-enabled quoting and approval workflows; owns deal policies and field enablement; and builds a high-performing deal strategy team in partnership with Sales, Finance, Legal, Revenue Systems, Product, and Order Management.

Lead and scale global member community operations, including recruitment, onboarding, engagement, retention, incentives, panel health, and performance monitoring. Manage community and member operations teams, implement AI-driven workflows and personalized communications, track KPIs, and collaborate with Product, Design, Customer Success, and Data Strategy teams to support enterprise research timelines and platform improvements.

Supports global fintech events through speaker onboarding, content coordination, marketing collateral accuracy, speaker communications, gifts and experiences, post-show follow-up, onsite speaker areas, purchasing, shipping, and tracking. Requires strong planning, communication, customer service, attention to detail, Spanish fluency, flexibility across time zones, and travel for onsite event delivery.

No specific position, responsibilities, qualifications, compensation, travel requirements, or clearance requirements are provided. The description introduces Palm’s business identity platform, which connects businesses, people, registries, partners, and government institutions to support onboarding, verification, monitoring, and compliance.

Provides clerical and administrative support, including phone coverage, filing, document retrieval, correspondence, scheduling, meeting coordination, recordkeeping, office supply management, equipment maintenance, event planning, and community event filming. Supports the Administration department and assists managers and supervisors with inquiries, communications, and departmental activities.

Owns revenue operations systems, cross-functional process design, change management, data governance, and project governance. The role drives CRM and workflow adoption, ensures reliable pipeline and forecast reporting, coordinates training and communications, manages risks and escalations, and presents program status to executive stakeholders. It also develops operational effectiveness strategies using approaches such as RevOps, Lean, and value stream mapping.

Provides clerical and office support through correspondence, recordkeeping, scheduling, document preparation, data entry, meeting coordination, customer communication, purchasing assistance, and calendar management. Maintains accurate confidential records, supports managers and employees, coordinates vendors and office supplies, and assists with daily office operations. Requires strong organization, communication, computer, multitasking, and confidentiality skills.

Enters, updates, verifies, and maintains business records across databases, spreadsheets, and electronic files. Reviews data for accuracy, corrects discrepancies, organizes documents, performs routine audits, and generates basic reports. Provides clerical and administrative support while maintaining confidentiality and following data security procedures. The role requires accurate typing, attention to detail, reliable task completion, and effective communication with internal departments.

Provides customer support through phone, email, chat, and other channels; resolves complaints, processes orders, manages returns and account updates, documents interactions, and coordinates with internal departments. The role focuses on accurate information, problem resolution, customer satisfaction, data privacy, and meeting service-quality metrics. Training is provided on company systems, products, policies, and complaint-resolution procedures.

Supports the Administration department through clerical and office coordination tasks, including phone coverage, filing, information retrieval, correspondence, scheduling, meeting documentation, supply management, equipment maintenance, event coordination, and community event filming.