Job title: Customer Support Specialist
Reports to: Director of Operations, Priority Commerce Government
Department: Acquiring
Location: Draper, UT
Grade: 11
About Priority Commerce:
Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.
We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.
At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.
About the Role:
As a Customer Support Specialist, you will be a key point of contact for customers using our payment processing solutions. You will respond to questions and concerns by phone and email, provide first-level technical support, and help customers navigate our systems and manage their accounts. Through timely, professional problem-solving and effective coordination with internal teams and external partners, you will support a positive customer experience and long-term customer relationships.
Responsibilities:
Respond to inbound customer calls and emails, addressing questions, troubleshooting issues, and providing clear, accurate guidance.
Perform Level I technical triage and support for system-related issues, identifying when additional assistance or escalation is needed.
Serve as a liaison among customers, internal teams, and external partners or vendors to coordinate issue resolution.
Assist customers with account-related updates, reconciliation questions, and navigation of payment processing software.
Communicate progress and next steps professionally, including during complex or escalated customer interactions.
Share customer feedback and recommend improvements to the user interface, support processes, and overall customer experience.
What Success Looks Like:
Customers receive responsive, accurate, and courteous support.
Routine customer issues are resolved efficiently and effectively.
Complex concerns are escalated appropriately to support timely resolution.
Customer feedback contributes to improvements in the overall customer experience.
Candidate Requirements:
At least 2 years of customer service experience, including experience in retail, hospitality, or another service-focused environment.
At least 2 years of administrative support or office experience.
Experience using database software and the ability to learn new systems quickly.
Strong verbal and written communication skills, including a professional and helpful phone and email presence.
Logical problem-solving skills, sound judgment, and the ability to determine priorities as customer needs change.
Strong attention to detail, organization, and time management, with the ability to manage multiple requests in a fast-paced environment.
Ability to work independently and collaboratively, remain composed during escalated situations, and adapt to changing business needs.
Reliable attendance and the ability to work an assigned daily schedule.
Work Environment & Culture:
We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.
Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.
Compensation and Benefits:
Compensation range: 20/hr - $23/hr
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.
Financial Wellness
Bonus programs
401(k) match
HSA and FSA options
Financial wellness resources and employee discount programs
Health & Well-being
Group Medical Insurance
Mental health support for employees and dependents through Lyra Health
Family planning and women’s health benefits through Carrot
Gym membership reimbursement and virtual wellness programs (including yoga)
Growth & Development
Education expense reimbursement
Leadership development programs
Certified Payments Professional (CPP) certification support
We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.
Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.
Skills Required
- At least 2 years of customer service experience, including retail, hospitality, or another service-focused environment.
- At least 2 years of administrative support or office experience.
- Experience using database software and ability to learn new systems quickly.
- Strong verbal and written communication skills, including professional phone and email communication.
- Logical problem-solving skills, sound judgment, and ability to prioritize changing customer needs.
- Strong attention to detail, organization, and time management skills in a fast-paced environment.
- Ability to work independently and collaboratively, remain composed during escalated situations, and adapt to changing business needs.
- Reliable attendance and ability to work an assigned daily schedule.
Priority (prioritycommerce) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Priority (prioritycommerce) and has not been reviewed or approved by Priority (prioritycommerce).
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Healthcare Strength — Core coverage includes medical, dental, and vision, with added mental‑health support via Lyra. Feedback suggests these elements create a solid baseline rather than a bare‑bones package.
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Retirement Support — A 401(k) with company match is part of the offering. Feedback suggests confirming match formula and vesting to understand the plan’s full value.
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Leave & Time Off Breadth — Time‑off policies include unlimited PTO after the first year in many roles. Feedback suggests this flexibility is valued even as usage norms can differ by team.
Priority (prioritycommerce) Insights
What We Do
Priority is for leaders who want to challenge tradition and drive impact, no matter their title or industry. We combine payables, merchant services, and banking and treasury solutions into one unified commerce engine — so leaders are primed to accelerate cash flow and optimize working capital.
